Senior Product Manager – Digital Credentials

• Establish and maintain an agile product delivery environment for building, testing, and iterating user-centred digital credential products.
  
• Lead multidisciplinary teams through daily stand-ups, sprint planning, backlog refinement, retrospectives, iteration reviews, and other agile ceremonies.
  
• Manage iterative product development cycles using rapid prototyping, user testing, feedback loops, analytics, and continuous improvement.
  
• Apply user-centred design principles, ensuring product decisions incorporate user research, accessibility requirements, real-world usage patterns, and customer feedback.
  
• Develop and maintain the product roadmap, aligning business and service needs, technical capabilities, regulatory requirements, market trends, and industry standards.
  
• Define and prioritize product backlogs and features based on business value, user needs, technical feasibility, risks, and dependencies.
  
• Establish and monitor product KPIs and success metrics, including measures such as adoption, credential issuance volumes, user engagement, and trust scores.
  
• Remove delivery blockers and coordinate dependencies across internal teams, ministries, partners, and external stakeholders.
  
• Support team self-organization and maintain delivery momentum across complex initiatives.
  
• Translate market, regulatory, technology, and standards developments into actionable product direction.
  

• Build and maintain strong relationships with partner ministries, internal government teams, industry partners, governance bodies, and external stakeholders.
  
• Facilitate collaborative working sessions, design sprints, alignment workshops, and product discussions.
  
• Communicate complex product, technical, architectural, and digital identity concepts clearly to:
  
• Executive leadership
  
• Business stakeholders
  
• Product teams
  
• Software developers
  
• UX designers and researchers
  
• Architects
  
• DevOps teams
  
• Policy teams
  
• External partners
  
• Establish clear expectations regarding timelines, milestones, risks, dependencies, and deliverables.
  
• Identify, escalate, and drive resolution of risks, issues, blockers, and cross-team dependencies.
  
• Provide clear executive-level reporting on product progress, milestones, risks, outcomes, and success metrics.
  

• Work closely with engineering teams to evaluate technical feasibility, solution options, trade-offs, operational risks, scalability, security, and performance considerations.
  
• Evaluate technical decisions across mobile wallet, agent, backend, and other digital credential ecosystem components.
  
• Apply a strong computer science foundation to communicate effectively with software engineers and technical specialists.
  
• Demonstrate practical knowledge of software development and/or software architecture.
  
• Understand and work with at least one modern software technology stack, such as:
  
• Kotlin
  
• Swift
  
• React Native
  
• Node.js
  
• Go
  
• Python
  
• Understand modern systems architecture involving:
  
• APIs
  
• Microservices
  
• Data stores
  
• Queues
  
• Security monitoring and logging
  
• Scalability
  
• Integration services
  
• Demonstrate strong familiarity with API design, microservices patterns, and modern cloud infrastructure, including Azure and/or AWS.
  
• Have hands-on experience building or contributing to software solutions, including open SDKs, backend APIs, mobile applications, or other technical components supporting product delivery.
  
• Understand modern mobile application technologies, including React Native, Swift, Kotlin, or similar frameworks.
  
• Understand mobile application architecture, SDK management, API integration, and related architectural considerations.
  

• Digital credential wallets
  
• Credential issuers
  
• Credential holders
  
• Credential verifiers
  
• Trust registries
  
• Trust chains
  
• Identity and credential exchange protocols
  
• Credential status and revocation mechanisms
  

• Translate technical digital identity concepts into clear product requirements and roadmap priorities.
  
• Understand and evaluate Verifiable Credentials (VCs) and Decentralized Identifiers (DIDs).
  
• Understand credential issuance, presentation, verification, status, revocation, and secure exchange flows.
  
• Understand cryptographic assurances, holder binding, attestation, credential storage models, and revocation registries.
  
• Evaluate the impact of evolving digital identity frameworks and standards on product functionality, compliance, trust scoring, and integration strategies.
  
• Understand and contribute to interoperability planning and standards alignment.
  
• Translate emerging technical and architectural concepts into user-focused requirements and documentation.
  
• Stay current with developments in digital credential wallets and digital identity technologies.
  
• Provide subject-matter leadership related to Verifiable Credentials, implementation models, security, privacy, interoperability, and trust frameworks.
  

• PCTF
  
• NIST
  
• eIDAS
  
• W3C Verifiable Credentials
  
• Decentralized Identifiers (DIDs)
  
• Credential status/revocation standards
  
• Digital identity trust frameworks
  

Requirements

• Senior-level Product Management experience delivering complex digital products.
  
• Strong experience leading Agile product delivery and multidisciplinary teams.
  
• Proven experience delivering enterprise mobile applications and/or mobile digital products.
  
• Strong technical background with hands-on software development and/or software architecture knowledge.
  
• Practical knowledge of modern mobile technologies such as Kotlin, Swift, React Native, or equivalent.
  
• Backend development knowledge involving technologies such as Node.js, Go, Python, or equivalent.
  
• Strong understanding of API design, microservices, cloud infrastructure, and modern software architecture.
  
• Experience working closely with software engineering teams to evaluate technical feasibility, architecture, risks, trade-offs, scalability, and performance.
  
• Experience managing product roadmaps, backlogs, timelines, dependencies, risks, and product KPIs.
  
• Strong experience with user-centred design, user research, usability testing, prototyping, and continuous product improvement.
  
• Proven ability to work with cross-functional engineering, UX, DevOps, architecture, business, policy, security, and external stakeholder teams.
  
• Excellent communication skills, including the ability to explain complex technical concepts to executives, business stakeholders, developers, and external partners.
  
• Experience providing executive-level reporting on product milestones, progress, risks, dependencies, and success metrics.
  
• Knowledge and/or experience with digital credentials and digital identity ecosystems, including wallets, issuers, holders, verifiers, and trust registries.
  
• Understanding of W3C Verifiable Credentials, DIDs, credential status/revocation, cryptographic assurances, attestation, and holder binding.
  
• Understanding of relevant digital identity/trust frameworks such as PCTF, NIST, and eIDAS.
  
• Ability to work 100% onsite, Monday to Friday, at 222 Jarvis Street, Toronto.
  
• Must be able to satisfy the required CRJMC security level.
  

• Government or public-sector product management experience.
  
• Experience delivering digital identity, digital wallet, digital credential, or identity verification products.
  
• Experience working with mobile wallet ecosystems and open SDKs.
  
• Experience contributing to digital identity standards, interoperability initiatives, or trust frameworks.
  
• Experience working with complex government, regulatory, privacy, security, or enterprise technology environments.
  

• Product vision and strategy
  
• Roadmap development
  
• Backlog prioritization
  
• Agile delivery
  
• Product KPIs and metrics
  
• User-centred product development
  

• Mobile application architecture
  
• API design
  
• Microservices
  
• Cloud platforms
  
• Backend services
  
• SDKs and integrations
  
• Technical feasibility and architecture assessment
  

• Digital credentials
  
• Digital wallets
  
• Verifiable Credentials
  
• DIDs
  
• Issuer/Holder/Verifier ecosystem
  
• Trust registries
  
• Credential status and revocation
  
• Attestation and holder binding
  
• Security and privacy
  

• Executive communication
  
• Government stakeholder engagement
  
• Cross-functional leadership
  
• Partner management
  
• Risk and dependency management
  
• Workshop and design-sprint facilitation