Senior Product Manager — Intelligent Service Management
This is a great opportunity to contribute to the future of a leading Service Management software vendor and drive innovation in a cloud-first, AI-powered ecosystem. If you have the technical expertise, architectural vision, and collaborative mindset to make an impact, we’d love to hear from you!
Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.
What you'll do
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life. We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.
Own the vision, strategy, and roadmap for intelligence and analytics within Matrix42's service management platform. This is a high-ownership role at the intersection of service management expertise, analytical product thinking, and modern AI.
What you'll do
- Own the intelligence & analytics roadmap end-to-end
- Define success metrics and build ROI narratives for IT leaders and decision-makers
- Drive validation through prototyping and rapid experimentation
- Shape self-service analytics experiences — configurable dashboards, portals, guided workflows
- Collaborate with engineering, data, product marketing, UX, and go-to-market teams
- Engage directly with enterprise customers and partners to shape direction
- Experience in ITSM/ESM or service management software
- Strong analytical mindset with background in analytics, BI, or data-driven products
- Practical AI/ML exposure and a prototyping-first approach
- Customer-facing product management experience in enterprise SaaS
- Ability to communicate across C-level, sales, and engineering stakeholders
- Familiarity with service management platforms and self-service design
Our culture is built on strong values, with customer success as our top priority. We support your personal and professional growth, helping you reach your full potential through personalized goals. Join us on a journey where you can thrive in both your career and personal life. We could start by mentioning the fundamentals – 30 vacation days, flexible self-managed working hours, and a hybrid setup that supports remote work. But what truly sets this role apart is the opportunity to be part of a distinct European growth journey – shaping the European choice in Service Management that is a trusted and loved player in the market, while contributing to a company that is scaling with clear purpose, ambition, and customer focus.
Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.
We would like to inform you that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.
We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.
