Senior Product Manager

Senior Product Manager Full Time (35hpw) Temporary to September 2027 Salary range: $ 134,626 - $ 162,153pa + super Sydney City/Haymarket, Gosford or Parramatta Office location with hybrid working (1-2 days in the office) About the team Digital Services delivers products and platforms that enable customers and businesses to securely and seamlessly access government services online. Our work improves customer experiences, increases digital adoption and helps NSW Government agencies deliver services more effectively and efficiently. Our focus includes reducing customer effort, improving experiences across digital services, increasing adoption of digital channels and delivering scalable platform capabilities. This newly established temporary role will support key enterprise pipeline initiatives across Digital Services. About the role As Senior Product Manager, you will lead the end-to-end product lifecycle across a significant digital product, platform or customer problem space. You will shape product strategy, identify customer needs, validate opportunities and make evidence-based decisions that deliver measurable customer and business outcomes. Working in a product trio with Engineering and Design, you will bring clarity to complex and ambiguous problems, align stakeholders and guide investment and prioritisation decisions across Digital Services, Service NSW and partner government agencies. Key Responsibilities: Lead the end-to-e nd product lifecycle, from discovery and strategy through to iterative delivery and continuous improvement. Own an outcome-oriented product roadmap using customer insight, research, data and stakeholder feedback to prioritise opportunities and define success measures. Lead product planning and prioritisation, maintaining a clear backlog aligned to strategic goals and customer outcomes. Partner with Engineering and Design leaders in a product trio to balance customer needs, business objectives, risk and technical considerations. Drive discovery with customers, stakeholders and delivery teams to identify opportunities, validate solutions and improve the customer experience. Build strong relationships across Digital Services, Service NSW and partner agencies to align diverse views and influence decision-making. Deliver measurable improvements for customers, agencies and the organisation, rather than focusing only on project milestones. To be successful, you will demonstrate Experience leading complex digital products or problem spaces with ambiguity, uncertainty and competing stakeholder needs. Demonstrated success defining product strategy, creating clear roadmaps and delivering measurable customer and business outcomes. Strong discovery capability, including identifying, validating and sizing opportunities. Experience working in cross-functional product teams and partnering effectively with Engineering and Design. Strong systems thinking and the ability to navigate customer, business and technology trade-offs. Confidence influencing stakeholders, aligning diverse perspectives and communicating clear product decisions. A genuine passion for product management, customer outcomes and finding better ways to solve problems. Essential Requirements To be considered for roles in the NSW public sector, applicants must: Be a NSW resident or in the process of relocating to NSW Hold appropriate working rights for the type of employment offered - Fixed Term roles require valid work rights for the full duration of the role Why join Service NSW? You’ll be part of an organisation that: Delivers services that genuinely impact millions of people Invests in modern technology, ways of working and professional growth Supports flexible, hybrid working and inclusive practices Values collaboration, purpose and continuous improvement If you’re motivated by scale, complexity, and the opportunity to shape meaningful digital outcomes, we’d love to hear from you! How to apply Please submit your resume and cover letter as a single document . Your application should highlight your skills, experience, and why you're the perfect fit for this role. Do you have experience working in a product trio environment? (YES OR NO) What do you enjoy about being a product manager? Describe a product decision that involved significant uncertainty or competing priorities. How did you decide what to do? Support office roles will be headquartered across McKell, Parramatta or Gosford . We will consider role headquarters outside of the above locations where the role can reasonably be performed from that location taking into consideration the operational, financial and customer requirements of the role, and an ability to attend a NSW Government workplace as required. At the point an employee is notified of our intention to assign them to a role, the relevant leader will discuss headquarter options.