Senior Product Manager - Remote Canada
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Summary
Senior Product Manager setting market strategy for Smile Digital Health's FHIR-based healthcare data platform: spotting market gaps, evangelizing products to customers and at industry events, and partnering with Technical Product Managers who handle day-to-day delivery. Deep healthcare industry knowledge is key; FHIR/HL7 and cloud-stack familiarity are assets.
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte's Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
The Senior Product Manager plays the pivotal role of an ambitious entrepreneur within the organization tasked with identifying lucrative market opportunities in the healthcare industry and designing innovative products to capitalize on those gaps. In this role, deep Health Care industry knowledge is the primary driver of success, and while specific technical knowledge is a significant advantage, market intuition takes precedence. You will work seamlessly across the product lifecycle, collaborating with all Smile stakeholders to successfully design, develop, market, sell, and implement our solutions. A critical component of this role involves partnering tightly with our Technical Product Managers—who handle day-to-day technical execution and delivery—to ensure strategic visions are transformed into highly scalable, interoperable realities.
Responsibilities:
- Act as an ambitious entrepreneur with a start-up mentality to proactively identify unmet market opportunities within the healthcare space and design strategic product capabilities to capitalize on them.
- Collaborate with, and take direction from, the Director of Product Management to define and share ownership of the overarching product strategy and positioning for Smile’s platform components.
- Collaborate extensively with all Smile stakeholders—including engineering, sales, marketing, and leadership—to design, develop, market, sell, and implement new products effectively.
- Partner closely with Technical Product Managers to guide prioritization, provide market context, and translate business needs into actionable development backlogs.
- Conduct deep competitive research and market analysis to benchmark and identify key differentiators for specific platform capabilities.
- Support cross-functional teams and leaders in developing product communication materials (presentations, articles, white papers), product sales strategies, training, and internal/external demos.
- Act as the chief cheerleader for your assigned products by conducting webinars and delivering compelling presentations at industry events to drive market awareness and adoption.
- Evangelize product features and roadmaps to both internal cross-functional teams and external customers, hosting customer conversations to validate strategic direction and clarify how platform capabilities solve specific healthcare challenges.
- Champion product capabilities related to healthcare data, ensuring platform features remain highly relevant to payer and provider workflows.
Requirements:
- 7+ years of experience in Product Management, Product Strategy, Health Informatics, or a related role driving software product development.
- Deep Health Care industry knowledge, with proven experience identifying market gaps and delivering complex software products or platforms in healthcare environments.
- Entrepreneurial mindset with a strong ability to work collaboratively across sales, marketing, design, and engineering teams to push a product from conception to market realization.
- Demonstrated consultative experience, including facilitating meetings and communications with executive-level clients, prospects, and partners.
- Critical thinking skills with a creative, solution-oriented mindset.
- Self-driven, proactive, and results-oriented, with effective time management and written and verbal communication skills.
- Strong Asset: Technical knowledge and familiarity with healthcare interoperability (FHIR, HL7 v2, CDA), terminology standards (LOINC, SNOMED, ICD-10), RESTful API standards, and modern stack architectures (Java, Kubernetes, Postgres, Kafka) is considered a big plus.
- Strong Asset: Experience collaborating with engineering and architecture teams in cloud-native environments and familiarity with CI/CD or Software Release cycles.
Additional Information:
Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.
Some of the benefits we offer:
* Remote Work Environment
* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
* Competitive Salary and Health/Medical Benefits
* RRSP/TFSA/401K Employee Contribution
* Life and Disability
* Employee Assistance Program
* FHIR Study Program and Skillsoft Learning
* Super HAPI Fun Club
Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
Skills
As published by lever · 15 questions · 4 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website, I identify my ethnicity as, What gender do you identify as?, Do you identify as someone with a disability?, Are you a Veteran, What is your preferred pronoun?
Short answers (1)
- What are your salary expectation?
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- Are you legally authorized to work in Canada? optional
- Will you now or in the future require sponsorship in order to begin or continue employment in the Canada? optional
- Have you been convicted of a crime of which a pardon has not been granted? optional
- How did you hear about this opportunity? optional
- Our standard working hours are 9:00 AM to 5:00 PM Eastern Time. Since we work remotely with teams across different time zones, would you be flexible and available to work outside of these hours if needed? optional
- How many years of Technical Product Management experience do you have with data platforms, distributed systems, and large-scale data ingestion? optional
- Which of the following data technologies have you worked with directly? optional
- Deep Health Care industry knowledge, with proven experience identifying market gaps and delivering complex software products or platforms in healthcare environments. optional
- Technical knowledge and familiarity with healthcare interoperability (FHIR, HL7 v2, CDA), terminology standards (LOINC, SNOMED, ICD-10), RESTful API standards, and modern stack architectures (Java, Kubernetes, Postgres, Kafka) optional
Written answers (4)
- What is your reason for seeking a new opportunity or considering a job change?
- What motivates you to work with us?
- What is your earliest possible start date? What is your current notice period (if applicable)?
- Any planned or upcoming vacation within next 6 months optional