Senior Product Manager - Virtual Care
Description
The Senior Product Manager, Virtual Care is an opportunity for a strategic, customer-obsessed product leader to shape how people get care when they need it. Transcarent Virtual Care gives Members fast access to clinicians through on-demand chat visits and scheduled video visits delivered through an industry-leadingcombination of in-house capabilities and partnerships. This leader will own a two-sided product: the Member experience from "I need care" through routing to the appropriate care setting, the visit and follow-up, and the clinician tools our providers use to deliver that care, including charting, care plans, referrals, and e-prescribing.
The role needs strong product instincts, healthcare depth, and comfort building AI-enabled clinical experiences safely. You will partner closely with Engineering, Design, Clinical, Operations, and partner teams, and translate Transcarent's mission into measurable gains in access, quality, and cost of care.
What you'll do
Own the product strategy and roadmap for Virtual Care across the Member and clinician experiences, balancing Member experience, clinical quality and safety, and business outcomes for the portfolio
Drive AI-enabled capabilities such as AI medical interview, triage, and clinical decision support. Define evaluation criteria and safety guardrails across Clinical and Governance;own measuring quality before and after launch
Manage the product relationship with our virtual care partners: define integration requirements, data sharing, and a seamless, consistent Member experience across visit types
Use qualitative and quantitative data (Member and clinician feedback, funnel conversion, visit outcomes, satisfaction, operational cost metrics) to find opportunities and validate decisions
Write clear requirements, user stories, and specifications. Lead backlog prioritization and sprint planning with Engineering
Leverage AI tools for your product management process from quality checking strategy and requirements, to prototyping and designing and creating eval suites.
What you bring:
5–7+ years of product management experience, ideally in virtual care, telehealth, or clinician-facing software, with end-to-end roadmap ownership from discovery through launch and measurement
Experience building workflow tools for clinicians or operational users, and partnering closely with clinicians to turn clinical, regulatory, and safety requirements into product decisions
Experience shipping AI/LLM-powered features, including defining quality and evaluation criteria, strongly preferred
Strong business acumen and data fluency; able to turn ambiguous Member, clinician, and client problems into structured solutions using funnel, cohort, and outcome metrics
Excellent communication and stakeholder management across Engineering, Design, Clinical, Operations, and external partners or vendors
Bachelor's degree required; master's in healthcare, public health, or business preferred
While working in Transcarent, you will enjoy the following benefits:
- 5 weeks of vacation + personal days
- 1 paid day off for your volunteerism per year
- Stock options
- Home office and flexible working hours
- Cell phone and a plan for unlimited personal use as well
- Sodexo Gastro Pass Card with no contribution
- Flexi Pass Card per month or Multisport Card
- FreshPoint fridge with meals & snacks at 30% discount
- Work from abroad up to 4 weeks a year
- Udemy Business Platform for Hard/Soft skills training
- Virtual hospital service uLekare.cz
Who we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers.
Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit , and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
- People First: We prioritize our Members, clients, and each other in every decision
- Care: Every decision starts with improving health and care for our Members
- Resilience: We push boundaries and take the uncharted path to change an industry
- Results: We take ownership, solve with speed, and deliver for our people and each other
- Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Every application is individually reviewed by a member of our recruitment team. We do not use AI to screen, rank, evaluate, filter out, or reject candidates, and no application is rejected solely through automated decision-making.
