Senior Product Onboarding Specialist

About the Role

Our client is seeking a Product Onboarding Specialist to lead the end-to-end onboarding of major and complex merchants across both card-present and card-not-present payment solutions.

Acting as the primary point of contact following commercial sign-off, you will coordinate the onboarding journey from implementation through to go-live, ensuring a seamless customer experience and successful delivery outcomes.

About the Client

Our client is a leading Australian financial services organisation with a strong presence in transaction banking and merchant services. They are committed to delivering market-leading payment solutions and exceptional customer experiences through innovation, collaboration and operational excellence.

Key Responsibilities

• Manage multiple merchant onboarding and implementation projects concurrently from initiation through to go-live.
• Develop and execute onboarding plans, ensuring alignment of technical, operational and commercial requirements.
• Act as the primary relationship lead during onboarding, providing proactive communication and issue management.
• Collaborate with Sales, Product, Operations and Technical SMEs to deliver a seamless onboarding experience.

A Successful Candidate Will Possess the Following

• Knowledge of PCI-DSS, tokenisation and eCommerce payment gateway environments will be highly regarded.
• Proven experience in merchant onboarding, payments implementation or transaction banking environments.
• Strong project management and stakeholder management capabilities.
• Deep understanding of payment gateways, integration workflows and acquiring systems.

What's on Offer

• Opportunity to work with a market-leading organisation within the payments and merchant services sector.
• Exposure to large-scale and complex merchant implementations.
• A highly collaborative environment working with cross-functional business and technology teams.

Interested in learning more?

Please email your application to ldevonport@welovesalt.com or call directly - 0437 417 138 to discuss this opportunity further.

Acknowledgement of Country

Salt respectfully acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We recognise the enduring connection that Aboriginal and Torres Strait Islander peoples have to the lands, waters, and skies.

We pay our respects to all First Nations Australians and their Elders past and present.

We're proud to have won the Best Mid-Sized Recruitment Company to Work For at the 2023 TIARA Recruitment Awards, and to have been finalists, for the second year in a row, in the Client Service and Recruitment Leader of the Year categories! At Salt, our mission is Creating Futures by putting our clients, candidates, partners, and team members at the heart of everything we do. We extend our sincere appreciation to everyone who has contributed to our continued success.

Salt acknowledges the Traditional Owners of the lands across Australia as the continuing custodians of country and culture. We pay our respects to all First Nations Australians and their Elders past and present.