Senior Product Operations Specialist
Salary: $90,000 – $120,000 per year
Senior Product Operations Specialist
Location: South Melbourne, VIC
Work arrangement: Hybrid, 1 day work from home per week (Monday)
Reports to: Operations Leader
Salary: $90,000 – $120,000 per annum
About the Role
We are looking for a proactive Senior Product Operations Specialist to own operational health across core user journeys — including registration, KYC, payments, SMS/OTP, wallet, and betting/play flows. You will monitor live metrics, respond to incidents, and work with cross-functional teams to resolve issues quickly and improve conversion and reliability.
Ideal for someone from consumer internet, fintech, gaming, or mobile app operations who enjoys real-time problem solving, SQL-led analysis, and using modern tools (including AI) to improve efficiency.
Key Responsibilities
· Monitor daily and real-time KPIs across critical journeys: conversion, payment success, SMS delivery, betting/settlement, and wallet flows
· Triage and coordinate platform incidents with product, engineering, payments, and support; track resolution and post-incident learnings
· Identify friction in the user funnel using SQL, dashboards, and product analytics (e.g. Power BI, Mixpanel or equivalent)
· Propose and support operational improvements based on data and root-cause analysis
· Maintain runbooks, escalation paths, and operational quality standards in a fast-paced, 24/7 digital product environment
· Partner with campaign and analytics colleagues on conversion and reliability initiatives
· Use AI tools where appropriate to speed up investigation and reporting
Requirements
· Bachelor’s degree or equivalent practical experience
· 5+ years in product operations, business operations, or similar roles in B2C internet/mobile products (3+ years considered for high-potential candidates)
· Strong ownership, detail orientation, and calm under pressure
· Hands-on SQL and experience with BI/product analytics tools
· Proven ability to diagnose root causes and coordinate across teams without formal authority
· Full Australian work rights
Nice to Have
Experience working with conversion funnels, user journey optimization, or operational monitoring.
Exposure to product analytics, dashboarding, or performance tracking.
Experience in a data-driven operational environment.
Experience in Online Betting Industry.
Can Speak and Write Mandarin is Mandatory to be considered in this role