Senior Product Owner – Commercial Platform (Salesforce, Enterprise CRM)

Position: Senior Product Owner – Commercial Platform

Working location: Park Ventures Ecoplex, BTS Ploenchit

Position Overview

We are seeking an experienced Senior Product Owner to drive the evolution of our Commercial Platform, supporting the end-to-end Sales, Customer, Pricing, and Order Management journey. This role bridges business strategy, product management, and software delivery by translating business capabilities into scalable digital solutions. Working closely with Business stakeholders and the technical team, the Product Owner is responsible for defining product vision, prioritizing product capabilities, and ensuring successful delivery of business value.

The ideal candidate combines strong business acumen with product management expertise and the ability to collaborate effectively with technical teams to build scalable enterprise applications.

Key Responsibilities

Product Strategy & Roadmap

• Own the product vision, roadmap, and backlog for Commercial Platform capabilities.

• Translate business strategies into product initiatives and platform capabilities.

• Prioritize product investments based on business value, customer impact, and technical feasibility.

• Drive continuous product evolution to support business growth and digital transformation.

Business Capability & Product Design

• Understand business capabilities and translate them into scalable software solutions.

• Collaborate with business stakeholders to define business processes, workflows, business rules, and product capabilities.

• Create artifacts of the platform as needed for development teams.

• Ensure product capabilities align with enterprise architecture and long-term platform strategy.

• Drive standardization and reusable product capabilities across commercial applications.

Cross-functional Product Delivery

• Partner with business stakeholders and the technical team throughout the product lifecycle.

• Clarify business requirements, product priorities, and implementation scope.

• Own and prioritize the product backlog.

• Validate delivered solutions against business objectives and acceptance criteria.

Platform & Solution Enablement

• Support the evolution of Commercial Platform capabilities across Customer Management, Pricing, Quotation, Order Management, Workflow Automation, and Commercial Operations.

• Collaborate with technical teams to design scalable, maintainable, and reusable platform capabilities.

• Promote product consistency through shared business rules, workflows, and reusable services.

• Identify opportunities to improve business processes through digitalization and automation.

Required Qualifications

Education

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.

Experience

• 5 years of experience in Product Management, Product Ownership, Business Analysis, or Digital Transformation.

• Experience driving the modernization of legacy business processes and enterprise systems into scalable digital products and platform capabilities.

• Proven ability to translate business requirements into scalable software capabilities.

• Experience working in tech product development environments.

Business Knowledge

• Understanding of legacy business processes, enterprise applications, and technology landscapes, with the ability to translate modernization initiatives into scalable digital products.

• Experience in Sales, Commercial, Customer Management, Pricing, Quotation, Order Management, or related business domains.

• Ability to define business workflows, business rules, and product capabilities for enterprise applications.

• Strong stakeholder management, communication, and facilitation skills.

Technical Knowledge

• Good understanding of enterprise software architecture, system integration, and digital product development.

• Familiarity with APIs, workflow automation, and enterprise application ecosystems.

• Ability to collaborate effectively with Solution Architects, System Analysts, and Engineering teams.

• Understanding of the software development lifecycle and product delivery.

Nice to Have

• Experience with Salesforce or other enterprise CRM platforms.

• Familiarity with Sales, Commercial, Customer Management, or Customer Experience (CX) applications.

• Experience with SAP ERP, API integrations, or enterprise workflow solutions.