Senior Product Owner (Fulfillment)

An exciting opportunity is available for an experienced Lead Product Owner to lead the delivery of innovative digital commerce solutions within a fast-paced Agile environment. This role is responsible for defining product vision, driving product strategy, managing multiple complex products, and ensuring the successful delivery of customer-centric digital experiences.

Working closely with business stakeholders, architects, designers, developers, and Agile teams, you will translate business objectives into high-value product features while balancing customer needs, technical feasibility, and commercial outcomes.

Key Responsibilities

• Define, own, and execute the product vision, strategy, and roadmap.
  
• Lead solution design for new features while ensuring the best customer experience and considering backend impacts.
  
• Facilitate requirements gathering workshops and engage stakeholders to define, validate, and sign off business requirements.
  
• Create and manage the product backlog, ensuring user stories are clearly written with detailed acceptance criteria.
  
• Prioritize and sequence the backlog to maximize business value and support Agile Program Increment (PI) objectives.
  
• Work closely with UX/UI designers to ensure delivered solutions align with business requirements and customer expectations.
  
• Collaborate with architects and technical teams to review solution designs, integrations, APIs, data flows, and microservices.
  
• Participate in Agile ceremonies including PI Planning, Sprint Planning, Daily Stand-ups, Backlog Refinement, System Demos, ART Sync, and Inspect & Adapt sessions.
  
• Perform User Acceptance Testing (UAT) and obtain business sign-off before production releases.
  
• Develop release plans and monitor product delivery against business objectives.
  
• Drive digital customer engagement and omnichannel experiences that improve customer acquisition, retention, and conversion.
  
• Use customer insights, analytics, and business data to continuously improve products and customer journeys.
  
• Produce regular product reporting, progress updates, and stakeholder communications.
  
• Act as a subject matter expert while mentoring and coaching Product Owners and promoting Agile best practices across teams.
  

Requirements

Minimum Requirements

• Degree in Business, Information Technology, Engineering, Marketing, or a related field.
  
• Certified Product Owner and/or SAFe Product Owner certification.
  
• Minimum 6 years' experience as a Senior or Lead Product Owner within an Agile delivery environment.
  
• Proven experience delivering large-scale, complex digital products from concept through implementation.
  
• Strong experience translating business strategy into product roadmaps, user stories, and successful product releases.
  
• Experience working with cross-functional teams including Business, UX/UI, Development, Architecture, and QA.
  
• Solid understanding of Agile frameworks, Scrum, SAFe, backlog management, and product lifecycle management.
  
• Strong knowledge of customer experience (CX), digital commerce, and omnichannel product development.
  
• Experience working with analytics, data-driven decision-making, and customer insights.
  
• Understanding of APIs, system integrations, data models, microservices, and solution architecture.
  
• Knowledge of data privacy and regulatory compliance.
  

Highly Advantageous

• Ecommerce experience.
  
• Fulfilment, supply chain, or logistics product experience.
  
• Experience designing complex delivery networks and customer fulfilment solutions.
  
• Exposure to enterprise-scale digital platforms and cloud-based environments.
  
• Experience within retail or consumer-facing digital businesses.
  
• Exposure to African digital markets.