Senior Product Solutions Engineer
Summary
On-site applications engineer at Watlow's San Jose technology center, acting as the main technical point of contact for customers and translating their requirements into heating/gas-delivery system designs for semiconductor manufacturing equipment. Day to day involves solid modeling, electrical design, quoting, lab testing, and project leadership through new product introduction.
About the RoleThis role will be based at our technology development center in San Jose, California.At Watlow, team members find challenging opportunities producing high-quality products that will serve leading companies in industries such as semiconductor manufacturing, sustainable energy production, medical equipment and food safety. As the Gas Delivery Applications Engineer, you will often serve as the single point of contact in technical discussion with our customers. A team member in this role is expected to foster lasting customer relationships, responding to new requests, providing timely onsite support. The role requires responsive, concise technical communication to determine customer requirements and translate them into product designs. Mechanical design experience is needed for solid model architecture of heating systems for semiconductor manufacturing equipment. Technical communication with internal team members is required to then manage new opportunities through Watlow’s new product introduction process for prototype, design, manufacturing and logistics. The candidate is expected to operate as a project lead and provide technical leadership.Working within our constructive culture as the Applications Engineer, you will advance and develop your autonomy, mastery and purpose, through coaching and leadership.Watlow understands that you can’t do your best work if you don’t have a real understanding of the Watlow business as well as strong relationships with team members from across the organization. At Watlow you will have many opportunities, both formally and informally, to build and maintain the cross-functional knowledge and relationships that you need for a successful and rewarding career.Your Key ResponsibilitiesSystem architecture through solid model and electrical design Bill of materials, product pricing management and quoting of new opportunities Technical communication – Should have customer facing experienceSpecification document generation and review Field application assessment and troubleshooting Lab testing for product performance and benchmarking Remote and/or in-person specification requirements review, including local travel to customer site Air travel to Watlow sites for training and on-site meetings as needed Air travel to customer sites as needed to support new opportunities or troubleshooting needsDrive to organize and document standard work, educate other team members on best known practices and proceduresMotivation to learn about new products and apply them to applicationsDiscipline to integrate processes with Watlow business systemExperience with lean product development / project management toolsRequired QualificationsFour-year Bachelor’s in Engineering or related field. 5-7 years of job experience.Desired QualificationsExperience with Solid Modeling, SolidWorks is preferred.Expert knowledge of Microsoft Office suite.Experience with Product Lifecycle Management (PLM) / Business Management Systems (BMS)Fluent in basic electrical theory.
