Senior Product Solutions Manager

• We’re looking for a Sr. Product Solutions Manager to ensure our enterprise customers are seamlessly onboarded and set up for success. In this highly cross-functional role, you will act as a hybrid program manager, implementation specialist, and product partner
• You will work directly with customers to configure their environments, write and iterate on AI prompts, execute SQL queries for data mapping and reporting, drive end-to-end UAT, and build the foundational playbooks for new product areas
• You will also serve as the voice of the customer, capturing structured feedback and prioritizing use cases that directly influence the product roadmap. This is a high-impact, individual contributor role at the intersection of Product, Engineering, and Customer Success
• Drive End-to-End Implementation: Own the technical and operational setup for our customers
• Configure Customer Environments: Translate firm Standard Operating Procedures into EvenUp by setting up Smart Workflows, task plans, and document templates
• Write & Iterate AI Prompts: Draft, test, and refine prompts, exercising strong judgment on quality thresholds for v1 launches
• Data & Reporting: Write and execute SQL queries to configure custom firm reports and validate data accuracy. Manage complex data mapping tasks, including provider contact entity linking
• Leverage AI-assisted coding to investigate and resolve data discrepancies across backend and product layers
• Lead QA & Testing: Design User Acceptance Testing (UAT) end-to-end scenarios, conduct UAT alongside extended teams, provide mock plugs for integrations, and meticulously validate all use cases in staging environments to ensure production readiness
• Program Management & Training: Draft training schedules, coordinate with external stakeholders, and partner with internal ops teams to update internal processes (e.g., mailroom/fax attribution)
• Product Feedback Loop: Triage critical failures during rollout, identify missed use cases, and prioritize them in the product backlog to continuously improve the platform
• How success is measured:
• Firms are successfully deployed on the new system with high client satisfaction and minimal operational friction
• Clear, repeatable implementation playbooks are established, paving the way for future handoffs to the broader Customer Success team
• Product and Engineering teams are equipped with prioritized, actionable feedback to improve the product roadmap

Benefits

• Flexible working hours to match your style
• Offsites - get to meet your coworkers on a fully-expenses trip ever 6-12 months
• A variety of virtual team events such as game nights & happy hours
• Choice of medical, dental, and vision insurance plans for you and your family
• Flexible paid time off and 10+ holidays per year
• A stipend to upgrade your home office for fully-remote roles
• 401k for US-based employees

• This is an ideal role for someone who is exceptionally detail-oriented, technically capable, and thrives in a scrappy environment where they can build scalable implementation systems from the ground up
• Strong SQL Skills: Comfortable writing and running complex SQL queries for data mapping, custom reporting and validation
• Prompt Engineering: Experience writing, testing and iterating on AI prompts, based on a foundational understanding of how large language models (LLMs) process and respond to inputs
• Exceptional Attention to Detail: You can flawlessly manage highly complex configurations, from variabilized fax cover pages to intricate firm-level files and integration services
• Customer-Centric Focus: You have a track record of working directly with enterprise customers or critical external stakeholders to ensure their success
• Scrappy & Adaptable: You are comfortable testing, iterating, and making swift, sound judgment calls on where quality is “good enough” for a v1 launch versus what needs immediate fixing
• Testing & Triage Capabilities: You know how to build UAT scenarios, run testing sessions, and quickly prioritize bugs or scope reductions
• 4+ years of work experience in a fast-paced environment (SaaS, LegalTech, or complex Operations)
• Enterprise Implementations: A track record of leading or working on customization-heavy “system of record” implementations for large enterprise customers
• Prior professional experience working with an enterprise “system of record”
• Prior professional background in personal injury law, LegalTech, or Legal Case Management Systems