Senior Production Support Engineer (SQL and Linux)
PROJECT INFORMATION:
Industry: Banking
Work model: Hybrid
Project language: English
Business trips: n/a
Project length: >12 months
Start: ASAP / Flexible
Assignment type: B2B
Summary:
The role of Senior Production Support Engineer primarily focuses on ensuring operational stability and resilience for global payment platforms, assisting in the transition towards 24/7 support while enhancing Site Reliability Engineering (SRE) capabilities.
Main Responsibilities:
Monitor and support production environments.
Manage major incidents and facilitate incident resolution.
Conduct Root Cause Analysis (RCA) and problem management.
Restore service and enhance production stability.
Support changes and releases in production.
Manage operational resilience and stakeholder relationships.
Provide on-call and out-of-hours support.
Key Requirements:
Experience in production support for payment systems.
Expertise in major incident management.
Hands-on skills in service restoration and RCA.
Working knowledge of SWIFT and payment processing platforms.
Nice to Have:
Experience with automation and reliability engineering.
Skills in observability and monitoring strategies.
Familiarity with SLOs and SLIs.
Background in financial technology and banking environments.