Senior Professional Services Consultant
The Senior Professional Services Consultant is responsible for deploying software solutions within our customer base in the field. This position is a customer facing consulting role that requires exceptional collaborative skills and the ability to build strong partnerships with various cross-functional groups throughout our customer base and within the business. This role requires the ability to travel extensively and work directly with customers on a regular basis. Occasionally, this position will require delivery of formal training to customers and partners on projects.
KEY DUTIES
Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as; integration with 3rd party products using API’s, NERC CIP solution delivery, or Information Systems Security
Ability to troubleshoot technical issues to resolve customer problems
Develop custom scripts, utilities, or integrations to fulfill customer needs
Collect infrastructure technical requirements, create implementation and production deployment procedures fo Fortra products to interoperate and work within customer’s environment
Understands department goals and current processes and can recommend the use of new or existing tools to achieve those goals.
Deliver services and support both onsite and remote
Assists in onboarding new Technical Consulting team members, as requested, by training him/her on processes and/or projects. Acts as the main mentor and go-to for the new hire. Is the first to field any culture or work-related questions.
Supports new and existing clients in more complex set ups and usage scenarios of the purchased software.
SME in one or more 3rd party technologies such as Linux, SIEM and Windows Server OS
Authority to act within defined policies inside area of expertise/knowledge as directed
Regularly employs consultative selling techniques during customer interactions and identifies selling opportunities (software and services) with customers. Builds strong customer relationships that encourage additional services work with customers
Called on to support junior members to manage external stakeholders through conflict resolution
Deep knowledge and understanding of Windows OS, Linux/UNIX OS or IBMi
Delivery of customer or partner facing product training
Support Services revenue objectives by maintaining 65% billable utilization
Other duties as assigned
BASIC QUALIFICATIONS
4-6 years of experience
Experience with File Integrity Monitoring (Tripwire, Wazuh, SSEC,Qualys,Solarwinds,Managengine,CrowdStrike y McAfee)
High level independence
Advanced technical skills
Ability to identify selling opportunities with customers and build strong relationships
Excellent communication skills with both technical and non-technical audiences
Actively seeks constructive feedback on own performance
Ability to supervise others
Executes tasks in a timely manner with minimal revisions needed
Proactive, able to prioritize and solution oriented
Knowledge and understanding of Windows OS, Linux/UNIX OS