Senior Program Manager, FinOps AWS Order to Cash Business Partnership

The Finance Operations Business Partnership (BP) team is seeking a Senior Program Manager who will be a key member of the Global AWS BP team. This individual will be responsible for driving AWS order to cash (O2C) performance. In this role, you will responsible for developing and maintaining operational and business metrics and targets, assessing priority areas for the business, driving global operational reviews, as well as owning improvements to achieve targets. As a business partner, you will work daily alongside Accounts Receivable, Service Centers, AWS Sales, Finance, Legal, Customer Service, Customers, and other operational groups at all levels in a global environment. Complex problem solving, program and change management, and analytical skills are required to manage multiple high visibility priorities in a fast-paced environment with ambiguous situations.

Key job responsibilities
- Define/assess key performance indicators – develop operational and business metrics and service level agreements for programs and processes, and track delivery against global objectives.
- Lead business case development, collate inputs, and challenge assumptions, on performance drivers and projections from stakeholders
- Develop and maintain effective partnership between Finance Operations, and O2C stakeholders.
- Identify and drive opportunities for improved cash flow, margin or productivity improvements related to vendor payments and receivables.
- Support operational escalations effectively to ensure root cause analysis and effective problem resolution.