Senior Program Manager; Global Strategic Account Services , Amazon Seller Account Services
Summary
Leads global strategy to unify Amazon’s seller support programs across countries, aligning disparate service models into a cohesive experience for multi-marketplace sellers.
Amazon Seller Account Services (SAS) is seeking a Program Manager to lead global partnership strategy across all countries that offer SAS programs. Today, SAS operates disparate seller programs across multiple geographies, each with distinct service models, eligibility criteria, and operational approaches. This role will serve as the connective tissue across global SAS offerings, synthesizing learnings from international program teams to improve the US SAS experience for sellers and CSMs, while scaling domestic impact with global partners.
The ideal candidate is a strategic operator who thrives in ambiguity, builds trust across diverse stakeholder groups, and can translate fragmented program landscapes into a cohesive global strategy. This person will own the "One SAS" global vision for 2027, drive cross-pollination of best practices, and identify high-impact opportunities to unify the seller experience for Amazon sellers operating across multiple marketplaces.
Key job responsibilities
- Build and own the "One SAS" global strategy for 2027, defining a unified vision for how SAS programs should evolve across geographies to deliver a consistent, high-quality seller experience worldwide.
- Map and track program differences across geographies, maintaining a living inventory of service models, eligibility frameworks, pricing structures, and operational approaches by country to identify gaps, redundancies, and scaling opportunities.
- Identify and prioritize cross-geography learnings, surfacing programs, tools, and practices that are working internationally and recommending where they can be adapted to improve the US SAS experience for sellers and CSMs.
- Lead the monthly Global Stakeholder Sync, facilitating cross-functional alignment across US, EU, China, Latam, and other SAS-operating countries to maintain connection, share progress, and drive collective decision-making.
- Pilot internationally-proven programs in the US, partnering with domestic SAS leadership to evaluate, adapt, and launch programs that have demonstrated success in other geographies, where applicable.
- Define the singular global SAS experience for multi-marketplace sellers, developing a vision and roadmap for how Amazon sellers operating across multiple countries should experience SAS as one unified program, rather than fragmented country-specific offerings.
- Scale domestic impact with global partners, identifying successful US programs and mechanisms that can be extended internationally, working with country teams to adapt and deploy.
- Drive program governance and reporting, establishing consistent metrics, cadences, and communication frameworks that enable leadership visibility into global SAS program health and progress.
The ideal candidate is a strategic operator who thrives in ambiguity, builds trust across diverse stakeholder groups, and can translate fragmented program landscapes into a cohesive global strategy. This person will own the "One SAS" global vision for 2027, drive cross-pollination of best practices, and identify high-impact opportunities to unify the seller experience for Amazon sellers operating across multiple marketplaces.
Key job responsibilities
- Build and own the "One SAS" global strategy for 2027, defining a unified vision for how SAS programs should evolve across geographies to deliver a consistent, high-quality seller experience worldwide.
- Map and track program differences across geographies, maintaining a living inventory of service models, eligibility frameworks, pricing structures, and operational approaches by country to identify gaps, redundancies, and scaling opportunities.
- Identify and prioritize cross-geography learnings, surfacing programs, tools, and practices that are working internationally and recommending where they can be adapted to improve the US SAS experience for sellers and CSMs.
- Lead the monthly Global Stakeholder Sync, facilitating cross-functional alignment across US, EU, China, Latam, and other SAS-operating countries to maintain connection, share progress, and drive collective decision-making.
- Pilot internationally-proven programs in the US, partnering with domestic SAS leadership to evaluate, adapt, and launch programs that have demonstrated success in other geographies, where applicable.
- Define the singular global SAS experience for multi-marketplace sellers, developing a vision and roadmap for how Amazon sellers operating across multiple countries should experience SAS as one unified program, rather than fragmented country-specific offerings.
- Scale domestic impact with global partners, identifying successful US programs and mechanisms that can be extended internationally, working with country teams to adapt and deploy.
- Drive program governance and reporting, establishing consistent metrics, cadences, and communication frameworks that enable leadership visibility into global SAS program health and progress.
