Senior Program Manager - Last Mile & Logistics Operations
Description
Company Introduction
Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door.
Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond.
We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?”
Role Overview
Coupang’s TW Logistics Operation Center plays a critical role in driving our phenomenal growth in Taiwan by establishing world-class logistics infrastructure and operational capabilities. As a Senior Program Management Specialist, you will lead strategic, high-impact cross-functional programs to improve performance, scalability, and reliability across our Taiwan logistics operations. You will also function as a key strategic partner, translating complex operational challenges into structured execution plans while championing Coupang’s leadership principles and customer-centric culture.
What You Will Do
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Lead strategic and cross-functional programs that improve the performance, scalability, and reliability of logistics operations in Taiwan.
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Define program objectives, priorities, success metrics, and execution plans in partnership with key stakeholders.
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Translate complex business and operational challenges into structured workstreams with clear ownership, milestones, and expected outcomes.
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Partner with operations, product, technology, finance, and other teams to align priorities and drive effective program execution.
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Monitor program performance, identify risks and dependencies, and work with stakeholders to resolve issues and maintain progress.
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Use operational data and business insights to identify improvement opportunities and support informed decision-making.
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Develop scalable processes and mechanisms that improve execution quality and support sustainable operational growth.
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Prepare clear program updates, business reviews, and recommendations for senior stakeholders and leadership.
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Provide guidance and structure across multiple initiatives while helping teams maintain accountability and execution discipline.
Basic Qualifications
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Bachelor’s degree and 5+ years of experience in program management, operational excellence, or strategic initiative execution
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Proven track record of managing complex, cross-functional projects from strategy through execution in fast-paced environments
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Strong analytical and data-driven problem-solving skills with the ability to draw actionable business insights
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Excellent communication and stakeholder management skills to influence cross-functional teams and senior leadership
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Ability to bring structure and clarity to complex, highly ambiguous operational challenges
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Native or professional fluency in Traditional Chinese and English
Preferred Qualifications
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Experience in customer-facing logistics or last-mile logistics operations
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Deep domain knowledge of e-commerce fulfillment, supply chain management, or distribution networks
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Hands-on experience collaborating with product, tech, and finance teams to scale operational infrastructure
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Proven ability to design scalable operational processes and mechanisms for long-term growth
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General understanding of business operations across key areas such as finance, HR, technology, and e-commerce
Recruitment Process and Others
Recruitment Process
- Application Review - Job Fit Interview - Focus Interview – Offer
- The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances.
- Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage.
Details to Consider
- This job posting may be closed prior to the stated end date for application if all openings are filled.
- Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.
- Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws.
Privacy Notice
- Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:
Skills
As published by greenhouse · 16 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (4)
- LinkedIn Profile optional
- - Name of Relative(s) / 親屬姓名: optional
- - Relationship / 關係: optional
- - Working Org / Team / 任職組織/團隊: optional
Pick from a list (12)
- Coupang Corporation or its affiliates and subsidiaries* (or collectively referred to as “Coupang”) does not collect, process or use any personal information other than the types of information specified in this Consent. Please ensure that your resume does not include any personal information other than the types specified in this Consent.
- 1. What is your nationality?
- 1. (Required) By submitting your resume, you consent to the required collection, processing, use, required provision/transfer, and consignment of personal information as set forth in our Privacy Policy (https://privacy.coupang.com/en/land/jobs/).
- 2. (Optional) Name, contact information, email address, nationality, educational background, work experience, qualifications, national merit status (for special hiring program applicants only), relative’s name/relationship/team and application history are collected and used on an ongoing basis for recruitment purposes and may be provided to any of our affiliates and subsidiaries*, other than the company to which you originally applied, for the purpose of reviewing and conducting recruitment for similar positions. Personal information collected and provided will be retained for the duration of the year-round recruitment retention period defined in the Privacy Policy. You may refuse to provide consent, but such refusal may prevent the year-round hiring from progressing normally or may result in the restriction of opportunities in the hiring process of companies other than the one you applied.
- 3. (Optional) Recordings of the interview process and transcriptions of interview audio maybe collected and used for the following purposes: i) to record the interview process, ii) to transcribe and document interview audio, iii) to summarize interview results, iv) to verify the interview process and evaluation results, v) to improve the hiring procedures, vi) to check candidate fit for other open positions, vii) to review past interview records. Collected personal information are retained for 4 years from the notification of hiring result, and then deleted. You may refuse to provide this consent, and refusal will not affect the recruitment process.
- 4. (Optional) Coupang or its affiliate or subsidiary company* will send recruitment notifications through transmission media such as phone, email, and SMS using the contact information and email address based on your consent.
- 5. (Optional) Coupang or its affiliate or subsidiary company* will conduct reference checks on you within the following scope based on your consent: Additional reference checks may be conducted on applicants who applied for a job at Coupang and passed interviews, and Coupang arranges means to conduct reference checks. Coupang may collect other personal information about you, including integrity information collected from public sources and the performance evaluation information collected from your former employer or colleagues.
- 1. I understand that working with Relatives in the Coupang group of companies (collectively, the "Coupang Group") -- where they can influence each other’s work -- can potentially create conflicts of interest. Therefore, such a situation requires prior approval from the People Operations. In view of the above, I hereby confirm that I DO NOT have any Relatives working in any company within the Coupang Group or serving on the Board of Directors of any company within the Coupang Group;
- 1. Are you currently, or have you been a government official, public servant, or employee of a public institution who may be subject to post employment or reemployment restrictions under applicable laws or regulations?
- 2. Do you acknowledge and agree that where required under applicable laws or regulations: optional
- You have the right to inquire/access, request a copy, supplement/correct, delete, suspend the collection, processing, or use and suspend the transfer of your personal information that Coupang holds. Exercising certain rights, such as deletion of personal information, may result in the restriction of the hiring process. If you wish to exercise any of these choices, please contact our privacy representative at [candidatedataremove@coupang.com].
- Document Policy