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Senior Program Manager (M&A Integration)

Open 40d posting dated 4 days ago

Summary

Senior Program Manager leads strategic initiatives to streamline real estate brokerage operations, coordinating cross-functional teams to optimize workflows and drive platform adoption using data and AI.

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

About the Role

We are seeking a strategic and solutions-driven Senior Program Manager to join the Brokerage Operations team. In this role, you will be the operational backbone for our key strategic initiatives, acting as the bridge between Brokerage Operations, Product, Engineering, Customer Support, Onboarding, and Learning & Development.

You will own the Operational roadmap, identifying high-value opportunities to streamline workflows, reduce operating costs, and enhance the experience for our agents and staff. You will not just manage projects; you will drive the strategy behind how we scale our operations efficiently using technology and data.

This position is hybrid (requirement to work out of your local hub office location 2x per month)

What You Will Do

Roadmap Strategy & Execution

  • Own the Operations Roadmap: Lead the end-to-end execution of the Brokerage Operations product and program roadmap. You will ensure all initiatives align with Company OKRs, specifically regarding process excellence and platform adoption.
  • Cross-Functional Alignment: Coordinate across Legal, Finance, Growth, and Regional Leadership to ensure operational programs are compliant, scalable, and consistent.
  • Product & Engineering Liaison: Translate complex brokerage business needs into clear technical requirements for Product and Engineering teams. You will ensure that what is built solves actual business problems and drives efficiency.

Operational Efficiency & AI Innovation

  • Process Optimization: Proactively identify bottlenecks in brokerage workflows and define product features or process changes to remove them.
  • AI & Automation: Leverage an "AI-first" mindset to find opportunities where automation can reduce manual work for staff and agents.
  • ROI Measurement: Define and track KPIs for every program (e.g., cost avoidance, time savings, adoption rates). You will use data to prove the value of your initiatives.

Change Management & Implementation

  • Drive Adoption: Partner with the Learning & Development team to ensure that new tools and processes land successfully. You will help design the rollout strategy to ensure high adoption and minimal disruption.
  • Feedback Loops: Establish mechanisms to "Learn from Reality" (CEP), gathering feedback from the field to iterate and improve our programs continuously.

Who You Are

  • Experience: 7+ years of program management experience, specifically within operations, real estate, or a tech-enabled service environment.
  • Strategic Operator: You can see the big picture (strategy) but also love getting into the weeds to fix broken processes (execution).
  • Data-Driven: You rely on data, not just intuition, to make recommendations. You can build a business case for why a project should be prioritized.
  • Collaborative Leader: You know how to influence without authority, driving progress across teams that don't report to you.
  • Adaptable: You embody "Bounce back with passion." You can handle shifting priorities in a fast-moving environment.

Compensation:

The expected base pay for this position is $165,000 - $185,000 annually. This range reflects our good-faith estimate of what we intend to offer for this role at the time of posting. Final offers within this range will depend on job-related factors such as experience, skills, and internal equity. Additional compensation elements, such as bonuses, commissions, or equity grants, may be available, along with a full benefits program. We remain committed to fair pay practices and compliance with all wage transparency requirements.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.
At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principles and our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • LinkedIn Profile optional
  • Website optional
  • How did you hear about this job?
  • What is your preferred name?
  • Are you legally authorized to work in the United States for Compass? choose one
  • Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Compass in the United States? choose one
  • If yes, what kind of sponsorship will you require? choose one
  • Are you currently employed by PwC? choose one
  • If yes, please provide dates of employment. written answer
  • Have you ever been employed by PwC? choose one
  • If yes, have you ever worked on the audit of Compass? written answer · optional
  • Are you subject to any non-solicit restrictions? choose one
  • Are you subject to any non-compete restrictions? choose one
  • What are your compensation expectations for this role? optional
  • What is your highest level of degree attained? choose one
  • What is your desired start date (i.e. two weeks notice)?
  • While not required for most corporate staff positions, do you have prior brokerage experience? choose one
  • If yes, how many years? choose any
  • If yes, in what role? choose one
  • Are you currently engaged in any additional employment or business activities that could create a conflict of interest and divide your loyalty between Compass and your personal interests (e.g., board of director service, outside employment or contracting, investments with suppliers, business partners, or competitors, etc.)? choose one
  • If yes, do you plan to continue to engage in these activities if hired by Compass? Depending on the activity, clearance may be required. choose one · optional
  • Are you currently a Licensed Real Estate Salesperson? choose one
  • If you are a Licensed Real Estate Salesperson, where do you hang your license? optional
  • Do you have any personal or familial relationships with a current Compass employee or Compass agent? If yes, please provide the full name of the individual.

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