Senior Program Specialist, Hospital & Health System Enablement and Ops, Remote
Summary
This role manages AI-driven healthcare operations for a value-based care network, coordinating projects, governance, and cross-functional alignment to improve performance in Medicare Advantage, MSSP, Medicaid, and Commercial contracts.
The Senior Program Specialist supports high priority initiatives as a project manager and operator embedded within the Hospital and Health Systems team. This role is responsible for driving the operational heartbeat of our AI enablement and ACO operations, primarily by deploying structured project management frameworks and executing critical workstreams that enable performance success.
The Senior Program Specialist supports all Lines of Business (LOB) the market engages in, including Medicare Advantage, MSSP, Medicaid, and Commercial value-based care contracts. The Specialist operates with autonomy to align execution with executive priorities, translating company strategy into measurable, successful field performance.
Primary Duties:
- Initiative Ownership & Project Execution
- Build an AI-first performance strategy to streamline reporting and drive key Value-Based Care outcomes.
- Design and launch scalable project systems — including tracking frameworks, operational playbooks, and standardized tools — to align local markets with central teams.
- Leverage AI tools and workflows to manage multiple simultaneous priorities while identifying and mitigating risks, serving as "air traffic control," and enhancing capacity for colleagues to prioritize performance management.
- Operational Governance and Leadership Support
- Establish structured, repeatable frameworks for key strategic meetings to ensure accountability and close action loops.
- Develop and maintain SOPs, playbooks, governance documentation, and project templates.
- Operate with autonomous execution to plan and support leadership in running internal and external meetings and events, including board meetings, conferences, and market summits.
- Build automations to manage the market’s operating cadence, including executive meetings, governance forums, performance reviews, and strategic planning sessions.
- Manage ACO operations, including agendas, board meeting preparations, client presentations, and maintenance of compliant documentation.
- Cross-Functional Connectivity & Stakeholder Alignment
- Serve as a critical bridge between centralized subject-matter expert teams and field teams to eliminate communication silos.
- Interface with centralized cross-functional project teams to bring new initiatives to market.
- Strategy and Analytics
- Work with Strategy and Operations leads to provide ad hoc data visualizations as needed.
- Monitor market performance against strategic priorities and OKRs.
- Prepare executive-ready summaries that support informed decision-making.
- Recommend operational improvements based on performance data
Minimum Qualifications:
- Bachelor’s degree with 4+ years of progressive professional experience, with a core focus on operations, healthcare management, or value-based care/risk adjustment environments. Significant and relevant work experience in lieu of educational requirements may be accepted.
- Project Management: Proven capability to independently scope, track, and execute multiple simultaneous project workstreams from inception to successful implementation.
- Communication Skills: Exceptional written and verbal communication, with strong stakeholder engagement skills and the demonstrated ability to manage up effectively to regional executives.
- Technical Proficiency: High proficiency with Google Suite (Docs, Sheets, Slides), Salesforce, and Monday.com; solid understanding or experience utilizing and experimenting with AI-based platforms (e.g., Claude Cowork, Gemini) as well as reporting tools like Tableau, Jira, or Miro.
- Travel & Environment: Comfortable working remotely within a fast-paced environment. Ability and willingness to travel 10-25% for market retreats, headquarters alignment, and practice visits. Market or team reserves the right to determine physical location necessity
Preferred Qualifications:
- Professional Project Management Certification (PMP) is preferred.
- Deep operational understanding across multiple lines of business: Medicare Advantage, MSSP, Medicaid, and Commercial value-based care contracts.
- Familiarity with process improvement methodologies (e.g., Lean, Six Sigma) to drive scalability within field operations.
Who We Are:
Aledade PBC, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. We were founded in 2014, and since then, we've become the largest network of independent primary care in the country - helping practices, health centers and clinics deliver better care to their patients and thrive in value-based care. Additionally, by creating value-based contracts across a wide variety of health plans, we aim to flip the script on the traditional fee-for-service model. Our work strengthens continuity of care, aligns incentives and ensures primary care physicians are paid for what they do best - keeping patients healthy. If you want to help create a health care system that is good for patients, good for practices and good for society - and if you're eager to join a collaborative, inclusive and remote-first culture - you've come to the right place.
What Does This Mean for You?
At Aledade PBC, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. You will collaborate with team members who bring a wide range of experiences, interests, backgrounds, beliefs and achievements to their work - and who are all united by a shared passion for public health and a commitment to the Aledade mission.
In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members:
Flexible work schedules and the ability to work remotely are available for many roles
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners
Robust time-off plan (21 days of PTO in your first year)
Two paid volunteer days and 11 paid holidays
12 weeks paid parental leave for all new parents
Six weeks paid sabbatical after six years of service
Educational Assistant Program and Clinical Employee Reimbursement Program
401(k) with up to 4% match
Stock options
And much more!
At Aledade PBC, we don’t just accept differences, we celebrate them! We strive to attract, develop and retain highly qualified individuals representing the diverse communities where we live and work. Aledade is committed to creating a diverse environment and is proud to be an equal opportunity employer. Employment policies and decisions at Aledade are based on merit, qualifications, performance and business needs. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.
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