Senior Project and Engineering Manager

POSITION PROFILE:

The Senior Project and Engineering Manager provides senior-level leadership for the planning, execution, and delivery of Arel Limited's air conditioning, generator, and medical equipment installation, implementation, and servicing projects, from initiation through close-out. The role is accountable for the full utilization and development of the project team, end-to-end project management, proactive risk identification and reporting, and the identification and conversion of growth opportunities within the company's existing install base of serviced equipment.

JOB DUTIES & RESPONSIBILITIES:

Project Planning, Execution & Delivery Management:

• Lead the complete project lifecycle for all assigned AC, generator, and medical equipment installation and implementation projects, from scope definition and equipment specification through installation, commissioning, and handover.
• Develop a comprehensive project execution plan for each assigned project, covering scope, schedule, budget, resourcing, and quality requirements.
• Prepare and maintain a project schedule (e.g., Gantt chart) for each project, reflecting task sequencing, dependencies, and key milestones.
• Conduct a project kick-off meeting with the internal team and the client for every new project to confirm scope, deliverables, and timeline.
• Monitor project progress against the approved baseline schedule and budget on an ongoing basis.
• Escalate to senior management any project deviation exceeding [X%] of approved budget or schedule.
• Coordinate procurement of equipment, parts, and subcontracted services required for project execution, in liaison with Procurement and OEM/authorized distributors.
• Conduct site inspections at defined project milestones to verify that installation and commissioning work meets manufacturer specifications, applicable codes, and client requirements.
• Maintain complete and current project documentation, including equipment specifications, installation drawings, commissioning reports, and variation orders.
• Lead project close-out activities, including punch list resolution, client sign-off, and handover of operations and maintenance (O&M) documentation and warranty information.
• Submit a project status report to senior management on a [weekly/bi-weekly] basis for every active project.
• Achieve 100% completion of each project within the approved budget and agreed timeline, or formally document and obtain approval for any variance.

Resource Planning, Workforce Utilization & Team Leadership:

• Assign project team members (engineers, technicians, and supervisors) to active projects based on required skill set, current workload, and project priority.
• Conduct resource capacity planning across all active projects to ensure optimal, non-conflicting utilization of team members.
• Monitor and report team utilization rates on a monthly basis, targeting a minimum of [90%] productive/billable utilization.
• Conduct on-the-job coaching and technical guidance for project engineers, supervisors, and technicians.
• Conduct performance check-ins with direct reports on a [monthly/quarterly] basis and document outcomes.
• Identify skill and capacity gaps within the project team and coordinate with Human Resources on recruitment, training, and development needs.
• Foster collaboration and clear communication between the sales, procurement, and field service/installation teams to minimize project delays.
• Resolve resourcing conflicts between concurrent projects, escalating to senior management where consensus cannot be reached.

Project Risk, Safety & Compliance Management:

• Conduct a formal project risk assessment at the initiation of every project, covering technical, schedule, financial, safety, and client-related risks.
• Establish and maintain a risk register for each active project, logging identified risks, likelihood, impact, and mitigation actions.
• Review and update each project's risk register at least monthly, or immediately upon identification of a new material risk.
• Develop and implement risk mitigation strategies for all risks rated medium or higher.
• Conduct site-specific safety risk assessments (e.g., Job Safety Analysis) prior to the commencement of work on site, including refrigerant handling, electrical, and medical equipment-specific hazards where applicable.
• Ensure project execution complies with the Occupational Safety and Health (OSH) Act, NEPA regulations governing refrigerant and ozone-depleting substance handling, Ministry of Health and Wellness standards for medical equipment, manufacturer specifications, and Arel Limited's health and safety policy.
• Report all safety incidents, near-misses, and non-conformances to senior management within 24 hours of occurrence.
• Prepare and submit a consolidated project risk report to senior management on a monthly basis.
• Immediately escalate any risk assessed as high or critical to senior management, together with a recommended course of action.

Business Development & Installed Base Growth Management:

• Maintain an accurate and current register of Arel Limited's installed AC, generator, and medical equipment base by client, site, equipment type, and service contract status.
• Conduct periodic reviews of the existing install base to identify opportunities for equipment upgrades, replacements, extended warranties, and preventative maintenance service contracts.
• Collaborate with the Sales and Business Development team to convert identified install base opportunities into formal proposals.
• Conduct account reviews with top-tier install base clients on at least a quarterly basis, including review of service history and upcoming maintenance/replacement needs.
• Support the preparation of technical input for proposals and quotations related to install base expansion, upgrade, or conversion to a maintenance contract.
• Track and report on install base growth opportunities, service contract renewals, and conversion rates on a quarterly basis.

Vendor & Contractor Management:

• Develop and maintain relationships with key suppliers, OEMs, authorized distributors, and subcontractors to ensure the timely delivery of equipment, materials, and services required for project execution.
• Evaluate, select, and recommend vendors and contractors based on technical capability, quality standards, pricing, service delivery, and compliance requirements.
• Monitor vendor and contractor performance against agreed service levels, project schedules, quality standards, and contractual obligations.
• Conduct periodic performance reviews of suppliers and subcontractors and recommend corrective actions, improvement plans, or alternative sourcing options where necessary.
• Ensure all contractors comply with Arel Limited's Health, Safety, Security, and Environmental (HSSE) standards, company policies, and applicable regulatory requirements.
• Coordinate with the Procurement Department to support contract negotiations, supplier evaluations, warranty claims, and dispute resolution.
• Maintain an approved contractor and supplier database, ensuring that all vendors possess the necessary licenses, certifications, insurance coverage, and statutory compliance documentation.
• Participate in supplier audits and site evaluations to assess capability, quality management systems, and operational effectiveness.
• Identify opportunities to improve supplier performance, reduce project costs, enhance service delivery, and mitigate supply chain risks.

Customer Relationship Management:

• Serve as the primary technical and project management liaison for assigned clients throughout the project lifecycle.
• Build and maintain strong relationships with key stakeholders, including facility managers, engineers, procurement teams, healthcare administrators, and executive management representatives.
• Conduct project kick-off, progress review, and project close-out meetings with clients to ensure alignment on deliverables, timelines, and expectations.
• Proactively manage client expectations by providing regular updates on project status, risks, schedule changes, and mitigation plans.
• Investigate and resolve customer concerns, complaints, and service issues in a timely and professional manner.
• Conduct post-installation and post-project customer satisfaction reviews and develop action plans to address identified improvement opportunities.
• Identify opportunities for additional services, equipment upgrades, replacements, maintenance contracts, and technology enhancements within existing customer accounts.
• Collaborate with the Sales and Business Development teams to develop client retention strategies and expand revenue opportunities within the existing install base.
• Maintain accurate records of customer interactions, project feedback, and follow-up actions within the company's CRM or customer management systems.
• Support the preparation and delivery of technical presentations, proposals, and account reviews for strategic clients.

QUALIFICATIONS (EDUCATION, EXPERIENCE & CERTIFICATIONS)

• Bachelor's Degree in Electrical, Mechanical, Refrigeration & Air Conditioning, Biomedical, or a related engineering discipline from an accredited institution.
• Minimum seven (7) to ten (10) years' experience in engineering project execution within an AC, generator, medical equipment, or related technical services environment, including at least three (3) years in a senior or lead
• Registration with the Jamaica Institution of Engineers (JIE), or eligibility for registration, required.
• Project Management Professional (PMP) or PRINCE2 certification considered an asset.

KNOWLEDGE, SKILLS & ABILITIES

• Sound working knowledge of applicable Jamaican codes and standards for AC/refrigeration, generator, and medical equipment installation, NEPA requirements for refrigerant handling, Ministry of Health and Wellness standards for medical equipment, and the Occupational Safety and Health (OSH) Act.
• Strong leadership and team management skills, with the ability to direct and motivate multidisciplinary technical/service teams.
• Proficiency in project management methodology and tools (e.g., MS Project or equivalent scheduling software).
• Strong risk identification, assessment, and mitigation skills.
• Excellent analytical and problem-solving skills, particularly in an AC, generator, or medical equipment technical context.
• Strong written and verbal communication skills, including report writing and client-facing presentation.
• Sound financial acumen, including project budgeting and cost control.
• Strong negotiation skills, including with clients, suppliers, and subcontractors.