Senior Project Manager
Posted Updated 4
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POSITION SUMMARY
CBTS is seeking two experienced IT Project Managers to join our Technology Delivery team. In this role, you will own the day-to-day management of infrastructure, networking, and client-facing managed services projects from initiation through closeout.
KEY RESPONSIBILITIES
Project Planning and Execution
- Lead end-to-end project management for infrastructure, networking, and managed services engagements
- Collaborate with Program Manager to define project scope, goals, deliverables, and success criteria in collaboration with clients and technical teams
- Develop and maintain detailed project plans, schedules, resource allocations, and budgets
- Track project milestones and proactively identify and resolve risks, issues, and dependencies
Client and Stakeholder Management
- Facilitate project status meetings, steering committees, and executive briefings
- Prepare and deliver clear project status reports, dashboards, and executive summaries
- Manage client expectations and escalate issues appropriately to ensure satisfaction
Team Coordination
- Coordinate cross-functional teams including network engineers, systems architects, and service delivery staff
- Drive accountability for project deliverables across internal and client-side teams
Process and Quality
- Adhere to CBTS project management methodologies, governance frameworks, and delivery standards
- Maintain accurate project documentation in project management and ITSM systems
- Contribute to continuous improvement of delivery processes, templates, and best practices
QUALIFICATIONS
Required
- 5 plus years of hands-on IT project management experience in an enterprise or managed services environment
- Demonstrated experience managing infrastructure and networking projects (LAN/WAN, data center, cloud connectivity, or similar)
- Proven track record managing client-facing engagements with direct accountability for scope, schedule, and budget
- Proficiency with project management tools such as Smartsheet, Microsoft Project, Jira, or equivalent
- Strong written and verbal communication skills with the ability to present to technical and executive audiences
- Solid understanding of ITIL, Agile, or hybrid delivery methodologies
Preferred
- PMP, CAPM, or equivalent project management certification
- Working knowledge of Smartsheet
- ITIL Foundation certification or familiarity with service delivery frameworks
- Experience working within a Technology Services or Managed Services Provider (MSP) environment
- Familiarity with CBTS service lines, including networking, cloud, security, or unified communications