Senior Project Manager - Contact Centre

• 12-month ongoing contract to start mid Nov / early Dec

• Deliver a complex contact centre transformation program

• Competitive daily rate on offer

Our client is currently looking for a seasoned Project Manager to lead an end to end (business case to BAU transition) Contact Centre technology transformation, migrating from Cisco Webex Contact Center Enterprise (WxCCE) to Cisco Webex Contact Center (WxCC).

This is an exciting opportunity to deliver a business-critical technology upgrade, working closely with senior stakeholders, technical teams and external vendors to modernise a customer-facing contact centre platform.

Key Responsibilities

• Lead the end-to-end delivery of a major Contact Centre platform migration from Cisco WxCCE to WxCC.

• Manage the full project lifecycle, including business case development, planning, implementation, deployment and post-go-live support.

• Develop and maintain project schedules, budgets, resource plans, risks, issues and dependencies.

• Coordinate internal technical teams, business stakeholders and third-party vendors to ensure successful delivery.

• Manage project financials, including budgets, forecasts, accruals and change requests.

• Drive project governance, including steering committee reporting, project status updates and risk mitigation.

• Ensure a seamless transition to the new platform while minimising disruption to business-critical contact centre operations.

Skills & Experience Required

• 10+ years' experience delivering complex IT projects, ideally within large enterprise environments.

• Demonstrated experience delivering Contact Centre or Telephony technology implementations, upgrades or migrations.

• Experience with Cisco WxCCE, WxCC, UCCE or similar Contact Centre platforms will be highly regarded.

• Strong experience delivering cloud-based technology solutions, particularly SaaS and IaaS environments.

• Proven ability to manage external vendors, technical teams and senior business stakeholders.

• Strong project governance, financial management, risk and issue management capabilities.

• Experience delivering projects using Waterfall methodologies.

• Excellent communication, stakeholder engagement and problem-solving skills.

• PRINCE2 or PMP certification will be advantageous.

Benefits:

• 12-month ongoing contract + extensions

• Interview and start ASAP

• Delivery a complex, telephony transformation program

• Hybrid work environment – 3 in / 2 WFH

• Central CBD location

If you would like to know more information please contact Sean Mantri on 0420 425 141 / sean.mantri@talentinternational.com or hit Apply Now!