Senior Project Manager for IT Service Management Projects
Summary
Leads large-scale IT service management (ITSM/BMC Remedy) and technology transformation projects in a regulated financial-services environment — running governance, risk, scope, and senior-level reporting. Hybrid role in Gdańsk on a B2B contract at 150-160 PLN/h.
Contract: B2B
Location: Gdańsk/Trójmiasto
Mode: Hybrid (2-3 days per week)
Rate: 150-160 PLN/h
Introduction & Summary
We are seeking a highly skilled and experienced Senior IT Project Manager specializing in IT Service Management (ITSM) and Remedy. The ideal candidate will have over 7 years of project management experience, particularly in highly regulated environments, with a proven ability to lead complex technology transformation projects through to successful implementation.
Main Responsibilities
Lead cross-functional technology transformation initiatives from initiation to implementation.
Drive project delivery across various stakeholder groups, including application owners and operational teams.
Establish and maintain governance aligned with organisational standards.
Manage project scope, milestones, risks, and resource plans for successful execution.
Coordinate technical remediation and operational improvement initiatives.
Facilitate decision-making in a complex matrix organization.
Provide high-quality reporting to senior management and governance forums.
Support solutions that enhance operational resilience and regulatory compliance.
Key Requirements
Minimum 7+ years of experience in managing large-scale IT or technology transformation projects.
Proven success in delivering complex initiatives involving multiple technologies and stakeholders.
Strong background in project governance, risk management, and financial control.
Solid understanding of enterprise IT environments and service management.
Experience in regulated environments, preferably in financial services.
Excellent stakeholder management skills with ability to engage senior leaders.
Strong facilitation and communication skills.
Nice to Have
Experience with DORA or similar regulatory compliance initiatives.
Familiarity with ITSM environments and service modeling.
Knowledge of application dependency mapping or CMDB-related projects.
Experience in operational resilience and disaster recovery initiatives.
Familiarity with enterprise tools such as ServiceNow and BMC Discovery.
PRINCE2, PMP, or Agile project management certifications.