Senior Project Manager

About the role

The Senior Project Manager leads customer deployment projects from initiation through delivery and closure. Depending on the size and structure of the engagement, the Senior Project Manager may serve as the primary customer contact or work under the direction of a Program Manager who owns the broader customer relationship. The Senior Project Manager owns project-level planning, fulfillment oversight, production and shipping readiness, budget and schedule management, risk and issue management, stakeholder communication, and confirmation of successful delivery. Working across customers, Sales, engineering, production and integration, logistics, Resource Management, and other delivery functions, the Senior Project Manager establishes project direction, drives accountability, and ensures customer commitments are understood and actively managed. This is a highly customer-facing role requiring strong knowledge of IT infrastructure and data center deployment environments, disciplined project management, proactive communication, and the ability to manage multiple complex customer deployments with competing priorities and dependencies. The role has no direct reports but leads cross-functional project teams through influence, sound judgment, and disciplined execution.

Annual Salary Range: $110,000 - $160,000

What you'll be doing

• Lead assigned customer projects from initiation through delivery and closure, maintaining alignment on scope, schedule, budget, priorities, responsibilities, deliverables, and outcomes.
• Serve as the primary customer contact or, when a Program Manager owns the broader relationship, lead project-level communication and delivery in alignment with that role.
• Establish and maintain project plans, trackers, milestones, risks, issues, actions, dependencies, contacts, and other required project controls.
• Build customer trust through professionalism, responsiveness, transparency, and consistent follow-through.
• Lead cross-functional teams through influence, setting priorities and driving accountability without direct reporting authority.
• Coordinate internal, external, and third-party resources required to successfully deliver assigned projects.
• Monitor open orders received from Sales Support and manage customer fulfillment requests, schedule requirements, priorities, and delivery commitments.
• Maintain integrated plans covering technical approvals, production services, shipping, delivery, resources, dependencies, and customer readiness.
• Confirm international compliance readiness with Sales before applicable orders advance.
• Ensure order documentation, technical approvals, production requirements, logistics details, and site-readiness requirements are complete and aligned to required dates.
• Schedule and oversee production services, build requests, and supporting documentation in alignment with project requirements and customer commitments.
• Partner with production and Integration Center teams to monitor progress and resolve schedule, capacity, quality, and readiness issues.
• Oversee product and delivery-related issues, including shipment logistics, late or changed shipment dates, DOAs, licensing, and other fulfillment concerns.
• Confirm production and shipping requirements are satisfied before release, escalating material risks with clear impacts and recommended actions.
• Provide customers and Professional Services teams with required logistics, deliverable, shipment, and tracking information.
• Monitor shipments through delivery and confirm receipt at the customer site before considering applicable delivery activities complete.
• Monitor project performance against scope, schedule, budget, quality, resources, and customer commitments.
• Maintain accurate project, order, production, shipment, risk, issue, action, and decision information within designated systems.
• Identify, assess, and actively manage project risks and issues, driving mitigation and timely resolution.
• Provide customers, account teams, Program Managers, and delivery leadership with clear status, milestone, risk, issue, and action reporting.
• Assess changes in scope or priority and communicate impacts to timing, cost, resources, dependencies, and customer expectations.
• Validate completion of project requirements and obtain customer acceptance/signoff as required.
• Complete required project documentation, financial activities, invoicing support, and project closure activities.
• Lead project health checks and recovery efforts for projects that are not meeting delivery expectations.
• Participate in lessons-learned and after-action reviews and drive practical improvements to delivery processes, controls, reporting, and cross-functional ways of working.
• Enterprise IT infrastructure and/or data center deployment environments
• End-to-end project lifecycle management
• Customer-facing project leadership
• Scope, schedule, budget, and resource management
• Fulfillment and order management
• Production and Integration Center coordination
• Shipping, logistics, and delivery oversight
• Project planning, trackers, milestones, and dependencies
• Risk, issue, action, and change management
• Cross-functional and third-party resource coordination
• Customer readiness and delivery commitments
• Executive and customer status reporting
• Project financial management and invoicing support
• Project recovery and escalation management
• Customer acceptance and project closure
• Lessons learned and continuous improvement

What you have

• Bachelor's degree or equivalent relevant professional experience.
• 7+ years of project management experience, preferably within data centers, IT infrastructure, technology deployment, integration, or professional services.
• Demonstrated success managing complex and concurrent customer projects from initiation through delivery and closure.
• Strong understanding of IT infrastructure and data center deployment environments.
• Experience managing project scope, schedules, budgets, resources, risks, issues, dependencies, and customer commitments.
• Experience coordinating fulfillment, production/integration activities, logistics, shipping, and customer delivery requirements.
• Demonstrated ability to lead cross-functional technical and operational teams through influence without direct reporting authority.
• Strong customer-facing experience with the professionalism and credibility to manage expectations and navigate challenging delivery situations.
• Strong project planning, financial management, fulfillment oversight, risk management, and problem-solving capabilities.
• Ability to identify risks early, assess business and customer impacts, and drive timely mitigation and resolution.
• Excellent written, verbal, presentation, facilitation, and relationship-management skills.
• Ability to manage multiple projects, orders, delivery timelines, priorities, and dependencies simultaneously.
• Proficiency with enterprise project management, order, configuration, and deployment-management systems and tools.
• Ability to establish practical, repeatable project controls and drive consistent adoption across teams.
• Ability to work regularly onsite at the assigned Integration Center and travel intermittently based on customer and business needs.
• Must be legally eligible to work in the United States.
• PMP or comparable project management certification
• Experience managing data center or enterprise infrastructure deployment projects
• Experience supporting production, Integration Center, fulfillment, logistics, or technology deployment environments
• Experience with Microsoft Project, Excel, Salesforce, or comparable enterprise project-management and reporting tools
• Experience leading project recovery, health-check, or continuous-improvement efforts
• Experience coordinating multiple internal, customer, vendor, and third-party stakeholders

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta.