Senior Project Manager - Pharmacy Software Implementation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Project Manager - Pharmacy Software Implementation based in United States.

The Senior Project Manager will lead the successful delivery of complex, strategic software implementations for enterprise and high-value customers.
This role serves as the central project leader, coordinating cross-functional teams and customer stakeholders from kickoff through go-live and transition to Customer Success.
You will develop implementation strategies, establish governance structures, and ensure projects remain aligned with scope, timelines, resources, and business objectives.
The position requires strong executive communication and the ability to navigate risks, dependencies, escalations, and organizational change.
You will partner with customer leadership to understand operational workflows, technical requirements, and readiness while coordinating integrations, data migration, configuration, and testing.
Managing multiple concurrent implementations, you will drive accountability, maintain project visibility, and proactively resolve issues before they impact delivery.
This is an opportunity to shape enterprise implementation practices while helping customers successfully adopt solutions that support their pharmacy operations and business goals.

• Lead end-to-end implementation projects for enterprise and strategic customers, overseeing activities from project kickoff through go-live and transition to Customer Success.
• Serve as the primary project contact for executive customer stakeholders, providing strategic guidance, regular status updates, and timely issue resolution.
• Develop comprehensive project plans covering timelines, milestones, resources, dependencies, deliverables, and governance structures.
• Coordinate cross-functional teams across Professional Services, Sales, Client Success, Support, Training, Product, Engineering, Billing, and third-party vendors.
• Facilitate executive steering committee meetings, project status reviews, risk assessments, and key decision-making sessions.
• Proactively identify, assess, manage, and mitigate project risks, dependencies, scope changes, and escalations.
• Drive accountability across internal and external teams to ensure deliverables remain on schedule and project milestones are achieved.
• Manage multiple concurrent enterprise implementations with different levels of complexity, timelines, requirements, and stakeholder groups.
• Partner with customer leadership to understand business objectives, operational workflows, technical requirements, and organizational readiness.
• Coordinate with technical teams on integrations, data migration, networking requirements, system configuration, testing, and related implementation activities.
• Maintain accurate and up-to-date implementation documentation, project artifacts, communication plans, and governance materials.
• Monitor project health through established KPIs and provide reliable forecasts covering timelines, risks, dependencies, and resource requirements.
• Lead change management activities, including scope evaluation, impact assessment, change control, and stakeholder communication.
• Conduct post-implementation reviews and identify opportunities to improve methodologies, tools, documentation, processes, and the overall customer experience.
• Contribute to the standardization and continuous improvement of enterprise implementation processes, project templates, governance frameworks, and best practices.
• Mentor implementation team members and provide guidance on complex customer engagements and project delivery challenges.

Requirements

• Significant experience leading complex software implementations, enterprise technology projects, or similarly strategic customer-facing initiatives.
• Proven ability to manage projects from initial planning and kickoff through implementation, go-live, and transition to ongoing customer success.
• Strong project governance and program management skills, including experience developing project plans, milestones, resource models, KPIs, and risk-management frameworks.
• Demonstrated ability to manage multiple concurrent projects with competing priorities, complex dependencies, and diverse stakeholder groups.
• Strong executive-level communication skills, with the ability to present project status, risks, decisions, and recommendations clearly to senior customer and internal leadership.
• Excellent cross-functional leadership skills and the ability to coordinate teams across professional services, sales, customer success, support, training, product, engineering, billing, and external vendors.
• Strong understanding of software implementation activities, including integrations, data migration, networking, system configuration, testing, and organizational readiness.
• Proven experience identifying and mitigating project risks, managing scope changes, resolving escalations, and maintaining alignment with customer expectations.
• Strong analytical and problem-solving abilities, with the judgment to make informed decisions in complex and rapidly changing environments.
• Excellent organizational and prioritization skills, with close attention to project details, documentation, dependencies, and deadlines.
• Strong customer relationship management skills and the ability to build trust with executive stakeholders and operational teams.
• Experience with change management, post-implementation analysis, process improvement, and implementation methodology development.
• Ability to promote accountability, influence without direct authority, and drive teams toward shared delivery objectives.
• Strong mentoring and coaching abilities, with a willingness to support the development of implementation professionals.
• A proactive, adaptable, and solutions-oriented approach to complex customer engagements and enterprise technology delivery.

Benefits

• Opportunity to lead high-impact enterprise software implementations with strategic customers.
• Broad exposure to cross-functional technology, professional services, product, engineering, sales, and customer success teams.
• Opportunity to influence and standardize implementation methodologies, governance frameworks, tools, and best practices.
• Professional growth through complex customer engagements and strategic project leadership responsibilities.
• Opportunities to mentor team members and contribute to the development of implementation capabilities.
• Collaborative environment focused on customer adoption, operational excellence, continuous improvement, and successful project outcomes.
• No specific salary or benefits package was provided in the source description; compensation and benefits may vary based on the final employment package.

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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