Senior Project Manager
Description
Guru Hits is looking for an experienced senior project manager (10+ years of experience) to lead ERP consulting projects and oversee service delivery operations across multiple clients and engagements.
The ideal candidate will be responsible for managing end-to-end project execution, service management processes, and ensuring high-quality delivery aligned with SLAs and customer expectations.
Requirements
- 10+ years of experience in ERP consulting projects (preferably Oracle)
- Strong background in service management and ITIL processes
- Proven experience in managing ticketing systems and support operations
- Experience in defining and managing SLAs and KPIs
- Strong leadership and stakeholder management skills
- Experience in managing cross-functional ERP teams (functional & technical)
- Excellent communication, problem-solving, and decision-making abilities
Key Responsibilities
- Lead and manage end-to-end ERP implementation and support projects across multiple clients
- Oversee service management operations, including incident, request, and change management processes
- Manage and monitor ticketing systems, ensuring proper assignment, tracking, and resolution within agreed timelines
- Define, implement, and monitor SLAs and KPIs to ensure service quality and customer satisfaction
- Coordinate between functional, technical, and support teams to ensure smooth service delivery
- Act as the primary escalation point for critical issues and client concerns
- Develop and maintain project plans, status reports, and service dashboards
- Ensure proper resource allocation and utilization across projects and support activities
- Drive continuous improvement in service delivery processes and operational efficiency
- Maintain strong communication with clients, ensuring alignment on expectations and deliverables
Benefits
- Social insurance
- Medical coverage
- Hybrid work model
- Travel opportunities
- Semi-annual bonuses