Senior Project Manager (TELCO)

THE ROLE

As a Project Manager embedded in a large-scale telecommunications engagement, you will lead cross-functional delivery and governance for a fast-paced digital transformation program in the Mexican telco market. Reporting into the Project Management team, you will own end-to-end delivery across multiple workstreams — from digital self-service products to internal tooling and customer-facing experiences — ensuring on-time delivery, quality output, and measurable business impact.

This role requires deep familiarity with how telco organizations operate: their internal structures, digital channels, and the complexity of serving millions of subscribers across prepaid and postpaid models.

LOCATION

APPLY is hybrid/remote-friendly. The preferred candidate should be based in Santiago, Chile — candidates in Santiago are able to work out of our Santiago office as remote/hybrid employees. Mexico City is our second preferred location. All candidates should work in hours that align to CT (Central Timezone) or PT (Pacific Timezone)

Program Leadership & Governance

• Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement

• Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities

• Manage complex, competing priorities with structured thinking and a high degree of creativity

• Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives
  
  

Team Management & Execution

• Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans

• Drive priorities and task assignments aligned with overall program objectives

• Navigate teams through technical and organizational challenges, applying proven PM principles
  
  

Client & Stakeholder Management

• Act as a primary delivery contact for client stakeholders at all levels, including senior executives

• Partner with client account managers to understand business needs and translate them into actionable delivery plans

• Proactively surface risks, dependencies, and blockers before they impact delivery

• Ensure client expectations are consistently met and exceeded throughout the engagement

Process & Quality Assurance

• Establish and maintain project management processes across all workstreams

• Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly

• Ensure deliverables meet scope, quality, and timeline expectations before handoff or release
  
  

TELCO INDUSTRY EXPERIENCE (REQUIRED)

You have delivered digital projects within the telecommunications sector. Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:

• Self-service in remote channels : IVR, WhatsApp and conversational assistants.

• Self-service in owned channels : mobile app and authenticated web (My Account).

• Sales and awareness products: public website, acquisition and conversion journeys.

• Complementary products : device sales/e-commerce, captive portal.

• Internal tools for operations teams: back-office, agent-facing and support tooling.

• 7–10+ years of experience in project or program management, with at least 3 years in the telco industry

• Full professional fluency in Spanish and English (written and verbal) — required

• Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM

• Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet

• Demonstrated experience with agile and lean delivery methodologies

• Proven track record managing programs involving digital transformation, business process optimization, or organizational change

• Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences

• Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments

• Ability to manage multiple workstreams and resources simultaneously without sacrificing quality

Nice to Have

• Telecommunications Engineering Degree

• Experience in consulting, agency, or professional services

• Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe