Senior Project Manager
Summary
Senior Project Manager at a vendor of debt-collections technology for financial institutions. Manages customer software implementation projects end-to-end — scope, schedule, budget, risk, and stakeholder reporting to the Head of PMO — using Waterfall or hybrid Agile-Waterfall, with up to 25-30% annual travel.
SENIOR PROJECT MANAGER
Work Setup: Remote/Hybrid | Employment Type: Full-Time
COMPANY BACKGROUND
The organization provides technology solutions that help financial institutions improve debt collections outcomes. Its global team serves clients across multiple regions and brings together professionals with diverse expertise to deliver software solutions and support customer success.
The working environment emphasizes collaboration, innovation, transparency, continuous learning, responsible use of resources, and reliable delivery.
ROLE OVERVIEW
The Senior Project Manager will join the global delivery team and report to the Head of PMO. The role manages customer projects through preparation and implementation, coordinating operational and technical support with multidisciplinary teams to ensure projects are delivered within agreed scope, schedule, and budget.
The ideal candidate will have at least five years of experience in software development project delivery, with three or more years of proven experience managing complex projects. Prior exposure to banking or financial services projects is highly desirable. Hands-on experience with Waterfall methodologies and/or hybrid Agile-Waterfall project environments is required.
KEY RESPONSIBILITIES
Plan, manage, and deliver technical projects from initiation through closure.
Work with engineering, quality assurance, product, customer success, and operations teams to define project scope, objectives, and deliverables.
Facilitate communication between technical teams and stakeholders, translating business requirements into actionable technical tasks.
Identify project risks, issues, and dependencies, and develop appropriate mitigation strategies.
Conduct regular project status meetings and prepare progress reports for leadership, including Steering Committee meetings.
Manage and control project scope through established change-control processes.
Prepare internal and external project reports covering on-time delivery, budget, profit and loss (P&L), and Net Promoter Score (NPS).
Continuously improve project management processes and tools.
Lead the contracting process with customers who have selected the organization as their preferred vendor.
Apply a hands-on approach to negotiations and project delivery.
QUALIFICATIONS
Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
At least five years of experience in software development projects, including three or more years managing complex projects. Banking project experience is highly valued.
Demonstrated success delivering projects within agreed scope, schedule, and budget.
Ability to manage multiple tasks and requests, including the simultaneous management of two projects.
Experience with Waterfall, Agile, and/or Hybrid development methodologies.
Open and transparent communication style, with the confidence to raise and champion difficult issues.
Strong leadership, interpersonal, negotiation, and organizational skills.
Excellent problem-solving and decision-making abilities.
Excellent written and verbal communication skills in English.
Project management certifications such as PMP, PRINCE2, or Agile/Scrum are an advantage.
Willingness and ability to travel up to 25% annually, subject to travel restrictions.
WHAT'S OFFERED
Remote work setup with travel requirements up to 30% annually (local and international).
Competitive salary.
Inclusive work environment and well-being program.
Structured induction program and a mentoring buddy.
Private health insurance allowance.
Unlimited time off.