Senior Project/Program Manager
Salary: $130 – $150 per hour
Immediately available Senior Project Manager required to start before 5th October.
Lead operational readiness for a major customer portfolio transition
Work across Operations, Technology, Risk, HR and executive stakeholders
Critical delivery role with ownership from planning through to Day 1
About the role
The Senior Project Manager will own end-to-end delivery of the Operations workstream, from integrated planning and readiness sequencing through to cutover and Day 1 execution. The role must establish whether the business is genuinely ready to support customers, not simply whether individual project activities have been marked complete. This role is the operational integrator across the program, connecting the detailed readiness work occurring within operational teams with the timelines and dependencies owned by Technology, Risk, HR, Change, vendors and other program streams.
Key responsibilities
Create and maintain an integrated Operations delivery plan
Coordinate milestones, dependencies and decisions across workstreams
Lead operational cutover planning and readiness sequencing
Identify readiness gaps and drive owners towards resolution
Provide clear status, risk and dependency reporting to governance forums
Build and manage the Operations workstream plan through to implementation, aligning operational milestones with technology timelines, workforce readiness, process design and business requirements
Coordinate the sequence of operational-readiness activities and provide operational inputs into the wider cutover plan
Maintain credible milestone, risk, issue and dependency reporting
Lead through influence across Operations leadership, Technology, Risk, HR, vendors, stream leads and subject-matter experts
About you
Transition of Service TSA experience within financial services, ideally mortgages, home or personal loans
Strong operational-readiness and delivery experience
Understanding of customer operations or contact-centre environments
Project governance, dependency management and cutover planning
Executive communication combined with hands-on delivery capability
Composed, pragmatic and easy to work with
Able to create confidence with senior stakeholders and build constructive relationships across teams
Comfortable moving between C-suite discussions and detailed operational problem-solving
Success will be measured by achieving Day 1 readiness on schedule, maintaining alignment across workstreams and minimising disruption to customers and operational teams.
To apply
Please submit your resume outlining your experience delivering operational readiness within a financial-services TSA Transition or mortgage process migration project
#SCR-martha-churchill-1