Senior Property Manager

Job Title: Senior Property Manager
Location: Washington, DC
Job Type: Full Time, On-site
Compensation and Benefits

• $150-$115K/year + commensurate with experience

• Health Insurance

• PTO and Holiday Pay
• Quarterly Performance + Annual Retention bonus

Overview:

Our Property is seeking a driven and experienced Senior Property Manager to take the lead in stabilizing and revitalizing a distressed residential community. This is a hands-on leadership position responsible for the day-to-day operations of the property, with a key focus on leasing, collections, maintenance coordination, staff management, and financial performance. Reporting directly to the Regional Manager, this individual will play a critical role in bringing the property back to full occupancy, operational efficiency, and resident satisfaction.

The ideal candidate is not just experienced, but also visionary and proactive, with a demonstrated track record of successfully turning around challenged properties, leading teams, and creating sustainable systems.

Key Responsibilities:

Property Operations & Leadership

• Oversee all daily property operations, ensuring compliance with company policies, fair housing laws, and local regulations

• Conduct regular property inspections and coordinate timely maintenance, repairs, and preventive care

• Manage maintenance service requests, prioritizing urgent items and coordinating with vendors and in-house staff

• Monitor and enforce lease terms, community rules, and safety policies

• Handle resident complaints and service issues with discretion, professionalism, and prompt follow-through

• Supervise all on-site team members including leasing, maintenance, porters, and contractors; handle scheduling, performance evaluations, and coaching

Leasing & Marketing

• Maintain high occupancy rates through strategic leasing and marketing efforts

• Oversee and execute property marketing campaigns across multiple platforms (RentCafe, ILS, social media, signage, outreach, etc.)

• Set and meet leasing goals; review traffic reports and conversion metrics regularly

• Ensure vacant units are market-ready and that tours, follow-ups, and move-ins are seamless and professional

• Build strong rapport with prospective and current residents to enhance satisfaction and retention

Financial Management & Reporting

• Prepare, review, and manage operating budgets in coordination with the Regional Manager

• Collect rent, process payments, and oversee delinquency tracking, notices, and evictions in accordance with legal guidelines

• Maintain and monitor property financials including accounts payable/receivable, purchase orders, and vendor contracts

• Prepare and submit monthly, quarterly, and annual reports summarizing key metrics, resident feedback, occupancy trends, and property needs

• Analyze operational data to make data-driven decisions that improve performance and reduce expenses

Administrative & Compliance

• Maintain accurate and organized resident files, contracts, inspections, incident reports, and vendor documents

• Ensure all company policies, federal/state/local housing laws, and safety protocols are consistently upheld

• Train and onboard new team members, including ongoing coaching and performance development

• Oversee and enforce timely completion of all required administrative duties, such as rent roll updates, delinquency logs, vendor W-9s, and inspection records

• Create and maintain a resident retention plan including events, communication programs, and reputation management

Requirements & Qualifications:

• 4+ years of experience in property management, preferably in multifamily residential or distressed property settings

• Proven success in stabilizing and improving underperforming properties

• Strong leadership experience, including team hiring, supervision, and performance management

• Experience using Yardi Voyager, RentCafe, or similar property management software

• Solid understanding of Fair Housing laws, leasing best practices, and local housing regulations

• Ability to manage multiple priorities and deadlines in a fast-paced, high-stress environment

• High level of professionalism, communication, and problem-solving skills

• Must be organized, detail-oriented, and capable of independent decision-making

• Capable of walking the property regularly, climbing stairs, and lifting up to 25–50 lbs as needed

• Valid driver's license and reliable transportation required

Compensation & Benefits:

• Base Salary: $105k-$115K commensurate with experience

• Performance-Based Bonuses and Year-End Incentives

• Comprehensive Health Benefits (Medical, Dental, Vision)

• Generous PTO, Sick Leave & Paid Holidays

• Career development and advancement opportunities within a growing company