Senior Quality Engineer
Description
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
About the role
As a Senior Quality Engineer, you’ll join the Core Software Quality Engineering organization and help ensure every Five9 release is reliable. You’ll work in a delivery team that owns an end-to-end, complex backend solution. You’ll build and maintain automated tests for our web frontend and REST APIs, and help modernize the Python-based framework behind them.
What you’ll do
- Design, write, and maintain end-to-end automated tests for the Five9 Virtual Contact Center application as part of a delivery team.
- Analyze test results using framework and product logs, and investigate failures down to root cause.
- Extend and support the Python automation framework, and build internal tools that make testing faster and more reliable.
- Modernize the framework by improving CI/CD integration, parallel execution, and stability, and by reducing flaky tests.
- Identify weak points in existing automated flows, fix them, and track their efficiency over time.
- Partner with Development, DevOps, and TechOps to align automation priorities with company strategy.
- Take part in Agile ceremonies (stand-ups, sprint planning, Increment planning) and contribute ideas that improve our tools and processes.
What you bring
- 5+ years of experience in test automation roles, with a track record of owning framework design or technical decisions.
- Hands-on experience with Python 3 (other OOP languages are a plus).
- Solid knowledge of programming techniques and algorithms, including OOP and multithreading.
- Experience automating REST APIs and/or SDK-type interfaces (Python, Java, C++, etc.).
- Strong Linux skills.
- Solid understanding of the software development lifecycle and testing methodologies.
- Experience with version control and issue tracking (Git, JIRA).
- Strong analytical and troubleshooting skills, and a collaborative approach to working across teams.
Nice to have
- Experience with Selenium.
- Experience designing or extending test automation frameworks (pytest, Robot Framework, or custom).
- Familiarity with CI/CD tools (Jenkins, GitLab CI, GitHub Actions).
- Experience with Docker, Kubernetes, or cloud environments (AWS/GCP).
- Knowledge of contact center, telephony, or CCaaS technologies (WebRTC, SIP, CTI).
- Experience mentoring other engineers.
Workplace location: This role is fully remote for candidates who reside outside Porto, Maia, Matosinhos, Gondomar, Valongo e Vila Nova de Gaia. Candidates who reside within those municipalities would be required to work in-office 3 days a week.
Benefits:
- Five9 Shares
- Bonus Scheme
- 10% Flex Benefit
- Meal Allowance
- Medical Insurance
- Life Insurance
- 25 day Annual Leave + Public Holidays
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Five9 is committed to providing reasonable accommodations for qualified individuals with disabilities throughout the application and interview process. If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation. Requests will be handled confidentially and in accordance with applicable law.
View our privacy policy, including our privacy notice to California residents here: .
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Skills
As published by greenhouse · 6 questions · 1 written answer
Basics
First Name, Last Name, Preferred First Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (2)
- How did you hear about opportunities at Five9?
- If you were referred by a current Five9 employee please enter the employee's name here: optional
Pick from a list (3)
- Which best describes your right to work in Portugal?
- The recruiting function, including systems and processes, for Five9 are driven out of the US office with team members in various satellite offices. It is imperative that individuals responsible for the recruiting out of their respective offices, as well as team members in the United States, have the ability to share information and data. Often, this necessity extends beyond the recruiting team, and includes hiring managers as well. The recruiting function, including systems and processes, for Five9 are driven out of the headquarters in the United States with team members in satellite offices across various countries. • The HR Operations team, based in the US, must have access to hiring data from other countries in order to complete Compliance audits. • Our compensation and Benefits team , based in the US, must share and receive data from all offices with respect to job grading and compensation. • The FP&A team, based in the US, provides headcount and must receive offer details to hired employees for reporting purposes. • Our Payroll team, based in the US, must receive and provide data in order to complete payroll activities. • For many of the roles in other countries, the hiring manager is based in the US. They must have access to the resumes for candidates for assessment and access to offer documents for hired candidates for budget purposes. • The CFO must approve all offers and offer information must be shared across offices in order for that action to be satisfied. • The recruiting team needs access to data related to recruiting functions for reporting, process enhancements, data assessments.
- Are you a current Five9 employee? If so, please apply through the Internal Job Board in Greenhouse. optional
Written answers (1)
- Candidate comments: optional