Senior Quality Engineer

The Senior Quality Engineer is responsible for leading quality improvement initiatives across manufacturing operations, suppliers, and customer-facing quality issues. This position serves as a technical leader for problem-solving activities, drives corrective and preventive actions, and ensures compliance with customer-specific requirements, ISO 9001, IATF 16949, and company quality standards. The Senior Quality Engineer partners closely with Operations, Engineering, Supply Chain, and Customers to improve product quality, reduce defects, and drive continuous improvement.

Essential Duties and Responsibilities

• Lead root cause analysis investigations utilizing methodologies such as 8D, 5 Why, Fishbone, Fault Tree Analysis, and other structured problem-solving tools.

• Facilitate containment, corrective action, and preventive action activities for internal, supplier, and customer quality issues.

• Analyze quality performance metrics and identify opportunities for process and product improvements.

• Support new product launches through APQP activities, PFMEA reviews, control plan development, process validation, and PPAP submissions.

• Lead resolution of customer complaints and warranty issues, ensuring timely responses and effective corrective actions.

• Conduct process audits, layered process audits, and quality system audits to ensure compliance with established requirements.

• Collaborate with manufacturing teams to improve process capability, reduce variation, and eliminate defects.

• Develop and maintain quality documentation including control plans, inspection standards, work instructions, and quality procedures.

• Work with suppliers to resolve quality concerns, conduct supplier audits, and drive supplier performance improvements.

• Analyze statistical data and implement Statistical Process Control (SPC) methodologies as appropriate.

• Support customer visits, audits, and quality reviews.

• Monitor and report key quality performance indicators including PPM, scrap, rework, warranty claims, and customer scorecards.

• Facilitate continuous improvement projects utilizing Lean Manufacturing and Six Sigma principles.

• Assist in training personnel on quality requirements, methodologies, and customer-specific expectations.

• Support Management Review activities and participate in strategic quality planning initiatives.

• Mentor junior quality engineers and quality technicians.