Senior Real-Time Voice AI Backend Engineer
Summary
Senior engineer role in San Francisco building a real-time voice AI product for live conversations: designing backend services, integrating WebRTC and telephony, and focusing on latency, reliability, and observability, with occasional full-stack frontend work and challenges like turn-taking and human handoff.
Zendesk in San Francisco invites a Senior Full Stack Engineer to help build the real-time voice AI product for live conversations. You will design backend services, integrate WebRTC and telephony, and ship features across backend and frontend when needed.
You will partner with product and design to deliver human-like voice experiences, focus on latency, reliability, and observability, and tackle challenges like turn-taking and graceful handoff to humans.
