Senior Regional Manager Account Management
The Senior Manager, Account Management is directly supports and manages a team of Account Managers to ensure each is providing the highest level of customer and quality services to their assigned properties.
RESPONSIBILITIES:
- Build relationships with management companies and maintain a high level view of each account to ensure all contractual and service levels are delivered.
- Identify opportunities to increase sales penetration within current portfolio of properties.
- Maintain our white Glove service promise and capitalize on any opportunities to teach about other product offerings with the goal of increasing services and revenue.
- Manage all staffing needs. Collaborate with Business Development/Launch to understand the projects coming and add additional team members as needed.
- Ensure Account Management team is building strong relationships with the Property Management staff, Board of Directors and customers with the goal of securing renewals.
- Ensure the company is meeting all contractual commitments and customer service standards for each account.
- Facilitate strong communication and collaboration between the internal departments including Customer Service, Operations, Legal, Marketing and Accounting to improve efficiency.
- Maintain high level view of service standards and escalate issues accordingly.
- New Construction Projects – Develop process for the Account Management team to facilitate a successful turnover from developer to first board of directors.
- Maintain all existing account contract expiration dates and manage the contract renewal process.
- Ensure all account billing is accurate and all accounts in the area are current.
- Review penetration reports and work with the Account Manager to identify strategies/ideas to increase penetration for each account then work with Marketing and Residential Sales team to implement.
- Oversee the services provided in the common areas of each account. Work with the Fision Plus team for any service issues or additional service requests.
- Network and build positive relationships to develop sales leads in the region.
- Attend Property Meetings as needed/requested and company sponsored events.
- Other duties as required or assigned.
MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Keen understanding of the fundamentals of the Cable TV and Internet Industry and be comfortable using demonstrating all the features of a competitive product offering
- Experience dealing with Property Managers and Board of Directors
- Experience building highly effective cross-functional teams
- Bring a results-oriented, can-do attitude with a professional discipline
- Experience in customer-facing roles in sales, project management, customer service and/or technical support
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
- Comprehensive Healthcare/Dental/Vision Plans
- 401K Retirement Plan with Company Match
- Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
- Paid Volunteer Time
- Paid Parental Leave
- Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
- Employee Referral Bonuses
- Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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