Senior Relationship Manager

Responsibilities:

• Find leads and nurtures long-term relationships with our affluent and high-net-worth customers.
• As a startup, we expect you to lead by example and be hands-on with getting new clients, developing existing relationships, and resolving any issues that arise to provide the best customer experience.
• In this role, you should be an excellent communicator who can grasp customer needs and brainstorm ways to fulfill them.
• If you also have a background in Financial Services and a keen interest in the Crypto industry, we’d like to meet you.
• Your goal will help us develop our revenue and grow our customers.

Qualifications:

• Proven experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Proven experience as a people manager and team leader
• Background in customer service; industry knowledge is a plus
• Background in serving affluent and high net worth customers a plus
• Background in financial services a plus
• Experience tracking relevant KPIs (e.g., customer satisfaction)
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team