Senior Relationship Manager

Responsibilities

• Be in-charge of referral system by creating business through doctor referrals
as a strong marketing point.
• Build and improve relationships with customers, key referral doctors and
partners.
• Review company practices to ensure clients get maximum satisfaction from
their purchases of company services.
• Identify potential opportunities and follow up to convert them to real
businesses.
• Educate and inform clients about the company’s products, services and
special offers.
• Attend to client complaints and resolve issues promptly without denting the
image of the company.
• Conduct customer satisfaction surveys and recommend ways of improving
client satisfaction.
• Work with internal departments (Doctors, Lab, Physio & Imaging Centre etc)
to ensure company meets clients’ expectations.
• Oversee customer relationship management system.
• Drive business by creating a robust referral system and ensure conversion.

Qualifications & Skills
- Must possess a Bachelor Degree in Marketing, Business Administration/related
discipline.
-Must have at least 3 years of work experience in a hospital environment
-Must have strong tie with doctors and corporates.
- Strong communication, problem solving and interpersonal skills.
- Good leadership and attention to details skills.

Remuneration: N300,000-350,000