Senior Relationship Officer, PL Retention.

Job Purpose:

• To achieve monthly targets assigned.
• To ensure that all Retention activities are directed at meeting assigned targets.
• To develop and implement Retention strategies and objectives as well as set challenging Retention target and ensure that these targets are achieved.
• To achieve service standards and monitor, evaluate and measure performances to achieve top productivity and efficiency from systems as well as the product campaigns.
• To drive cross sell effort.

Key Result Areas:

• Analysis of leads received.

• Conversion of leads into Retain

• Updating all the systems as per the call with the customer.

• Processing of the request or offer given to the customer.

• Constant follow up with the department concerned whether the process is delayed or not fulfilled as per the customer’s request.

• Handling of all customer issues and resolving the same at the earliest and highlight them to TL.

• Maintaining all records of approval, requests and reports handled.

• Compilation of daily and monthly reports and MIS for the team.

Knowledge, Skills and Experience:

• University Graduate.
• 1-2 years’ experience in similar work environment.
• Preferably has a practical marketing background.
• Have strong Sales and customer focus and ability to think creatively and work under pressure.
• Excellent presentation skills.
• Good team player with driven attitude.
• Business sensitive.
• Have analytical and computer skills.
• Adaptable and versatile.