Senior Relocation and Customer Service Executive

Company Overview

COLLIN'S MOVERS PTE. LTD.

Job Summary

The successful candidate will manage customer enquiries and assigned accounts, coordinate moving and relocation services, and support management with customer service and administrative activities.

Responsibilities

• Respond to customer enquiries by preparing accurate quotations and following up to secure business
• Manage major customer accounts from initial enquiry through to successful completion of moves, ensuring service continuity
• Coordinate moving arrangements with Operations, supervisors, Shipping, and overseas agents to ensure smooth logistics
• Monitor confirmed bookings, schedules, documentation, and resolve outstanding matters promptly
• Communicate proactively with customers to keep them informed and resolve service issues professionally
• Support management with customer follow-ups and daily administrative tasks to maintain operational efficiency
• Independently manage assigned accounts and maintain service standards during management absences

Preferred competencies and qualifications

• Experience in moving, relocation, freight forwarding, or logistics
• Proficient written and spoken English for customer communication, quotation preparation, and coordination with overseas agents
• Strong customer service, communication, and organisational skills
• Responsible and proactive approach with ability to manage multiple accounts and competing priorities
• Ability to work independently with ownership of assigned accounts