Senior Retail Operations Executive

Open 29d

Key Responsibilities

Oversee daily operational processes, including administrative workflows, office management, store support, and vendor coordination.
Drive operational excellence across stores by standardizing and optimizing SOPs.
Support store teams in operational execution, ensuring alignment with company standards and business objectives.
Coordinate cross-functional tasks with Finance, HR, IT, and external vendors.
Manage contracts, documentation, expense claims, and internal approval processes.
Monitor store operations and proactively identify areas for improvement.
Handle urgent operational issues (e.g., maintenance, logistics, or store-related incidents) in a timely manner.
Ensure compliance with company policies, internal controls, and local regulations.
Support new store openings, relocations, and renovation projects when required.
Provide administrative and operational support to drive overall business performance.
Improvement in store operational efficiency and execution standards
Timeliness and accuracy of administrative processes
Effectiveness of SOP implementation and optimization
Response time and resolution of operational issues
Cross-functional coordination efficiency
Cost control and operational expense management

Key KPIs

Requirements

3–5 years of experience in retail operations, preferably within premium or lifestyle brands
Positive, proactive, and can-do attitude, with willingness to go the extra mile when needed (e.g., supporting systems such as Xstore, WMS, OMS)
Strong interpersonal skills with the ability to build rapport with frontline teams and understand their needs
Ability to support marketing administrative tasks when required (approximately 85% retail operations and 15% marketing/CRM support)
Strong organizational and multitasking skills
Excellent communication and coordination abilities
Detail-oriented with strong execution capability
Ability to work under pressure and adapt to a fast-paced environment
Proactive mindset with strong ownership

Preferred Qualifications

Competencies