Senior Retail / Retail Lead
Summary
Leads day-to-day retail operations, mentors staff, manages inventory, and ensures a positive customer experience aligned with brand standards.
Oversee daily management of store and key store activities under management's directives
Provide excellent customer service and maintain a positive shopping environment consistent with our brand image
Establish regular contacts with existing and potential customers, maintaining healthy customer relationships
Mentor retail team and oversee scheduling and proper SOPs
Assign tasks, support retail team, and offer constructive feedback where needed to help improve the team and overall productivity
Lead stock-takes for store inventory and receive stock transfers
Ensures store is stocked efficiently and adequately
Maintains excellent store environment and make improvements where needed
Works closely with managers on sales activities and customer feedback
Other duties as assigned