Senior Rooms Operations Manager

The Senior Rooms Operations Manager oversees the daily execution and performance of guest-facing Rooms operations, including the Front Desk, Bell and Doorman Services, At Your Service (AYS), and Concierge. The position provides direct leadership to supervisors and associates, ensures consistent service delivery, develops and trains the team, holds employees accountable to established standards, and drives guest and employee satisfaction. The manager is also responsible for labor productivity, scheduling, payroll oversight, departmental expense control, and compliance with property procedures and Marriott brand standards.