Senior RUN Change Manager (ITSM)
Description
About Slash
Slash is a hi-tech startup studio with a mission to build tech AI-powered products and scalable digital platforms that create real-world impact. Since 2016, we’ve partnered with ambitious enterprises and government organizations to design, engineer, and launch cutting-edge solutions — with Generative AI at the core of what we do.
We specialize in AI-powered application delivery, from product design and high-performance engineering to DevOps and AI operations. Headquartered in Singapore, our global team and clients operate R&D hubs across Southeast Asia. We are a team of entrepreneurs, engineers, and product builders dedicated to solving complex technical challenges and turning bold ideas into impactful technology.
About our Client
Our client is the corporate and investment banking arm of one of the world's largest banking groups (ranked 10th globally). Operating across major financial hubs worldwide, their Singapore center serves as a key strategic hub for global IT operations, infrastructure delivery, and application management. The team operates in an agile, multi-cultural, and high-tempo environment supporting critical banking platforms across global markets.
In a challenging and multicultural environment, we seek a Senior RUN Change Manager to join the IT Service Management (Control Tower) ecosystem in Singapore.
Change lifecycle coordination
Change advisory board management
High-risk and critical change coordination
Change communication and stakeholder management
Operational reporting and governance
Process compliance and quality control
Training and user support
The RUN Change Manager will be responsible for the day-to-day execution of the Change Management process across production environments, ensuring that changes are reviewed, approved, communicated, scheduled and closed in accordance with established governance standards.
Manage the operational execution of the Change Management process, with a strong focus on Change Advisory Board governance, change quality, scheduling, approval coordination, stakeholder communication and production stability.
Review and coordinate Change Requests throughout their lifecycle, ensuring that required information, risk assessments, approvals, implementation plans, validation steps and rollback arrangements are complete and appropriate.
Run regular Change Advisory Board meetings and coordinate the operational approval of planned, high-risk and business-critical changes.
Work closely with Change Requesters, technical teams, application owners, infrastructure teams, Major Incident Managers and management stakeholders in both French and English.
Provide operational change communications, follow-up actions, escalation support and day-to-day guidance to ensure changes progress through the governance process within expected timelines.
Qualifications and Profile
Soft Skills
Strong stakeholder management and coordination skills.
Excellent communication skills in French and English.
Strong facilitation and meeting management capabilities.
Ability to manage multiple priorities in a fast-paced production environment.
Strong attention to detail and process discipline.
Ability to remain calm and effective during production incidents and emergency situations.
Strong analytical and risk assessment capabilities.
Collaborative mindset with the ability to influence without direct authority.
Requirements
French speaking is mandatory to support French-speaking stakeholders and Group teams while operating effectively in English across Singapore and regional teams
Overall IT experience of 5 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management or service coordination.
Hands-on experience with operational Change Management, Change Advisory Board facilitation, production change coordination or ITSM RUN activities.
Good understanding of ITIL practices, particularly Change Enablement, Incident Management, Problem Management, Configuration Management and Continual Improvement.
Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management or equivalent enterprise workflow platforms.
Ability to understand infrastructure and application dependencies across technologies such as Unix, Windows, Network, Database, Middleware, MQ, scheduling, storage and monitoring ecosystems.
Experience in banking, capital markets, corporate banking, regulated technology environments or high-availability production environments is a strong advantage.
Prior exposure to operational controls, audit requirements, production stability, resilience governance or service reporting would be beneficial.
Willing to work primarily in early Paris Business Hours (typically between 12 noon - 9 pm SGT)