Senior Salesforce Administrator – Investment Banking

Salary: $150,000 – $160,000 per year pro-rata

We are seeking an experienced Client Database Administrator with strong Salesforce expertise to join a leading Australian financial services organisation on a 6 month contract.

This is a highly visible role supporting an enterprise wide Salesforce CRM platform across multiple business areas, including Corporate Finance, Financial Markets and Investment Management.

Reporting into senior leadership, you will take ownership of CRM data quality and integrity while driving improvements to the Salesforce environment, supporting users and helping the business get greater value from its client data.

Strong, hands on Salesforce experience is essential for this position.

The role is working closely with senior stakeholders, Technology teams and end users, you will be responsible for the ongoing management, optimisation and adoption of Salesforce across the organisation.

Your responsibilities will include:

• Managing and maintaining the Salesforce CRM database, ensuring client and contact records are accurate, current and effectively structured

• Maintaining high standards of data integrity, quality and governance

• Analysing datasets to identify inconsistencies, trends and opportunities to improve data quality and reporting

• Performing bulk data uploads and supporting business teams with data collection and maintenance

• Managing client segmentation while adhering to confidential information protocols

• Driving Salesforce system improvements, enhancements and change initiatives

• Supporting CRM releases, new functionality and integrations with other data sources

• Assisting with Salesforce access, user roles, profiles, security settings, sharing and workflow rules

• Partnering with Technology teams and external vendors to translate business requirements into effective CRM solutions

• Developing efficient workflows and improving the overall Salesforce user experience

• Producing regular and ad hoc client reporting for different business areas

• Providing day-to-day Salesforce support and troubleshooting for users

• Helping improve Salesforce adoption and best-practice usage across the business

• Developing user documentation and training materials

• Delivering Salesforce training and guidance to end users

We are looking for someone who combines excellent database management skills with strong practical Salesforce capability.

Ideally, you will have 3–5 years' experience in CRM/database administration with strong hands on Salesforce experience being essential.

You will need to demonstrate experience maintaining, administering and improving a Salesforce CRM environment, working with Salesforce data, reporting, user access, roles, workflows and system enhancements as well as strong data reporting and analytical capability.

Advanced Excel skills, exceptional attention to detail and a strong focus on data accuracy and quality is a must.

This is an excellent opportunity for an experienced Salesforce/CRM professional to join a dynamic financial services environment where you will have genuine ownership and visibility.

Rather than simply maintaining a database, you will have the opportunity to improve how Salesforce is used across the organisation, influence processes, support system enhancements and work closely with senior stakeholders across the business.

If you have strong Salesforce experience and enjoy combining CRM administration, data management, stakeholder engagement and continuous improvement, please send your CV to Surayya French at Bsupport@marsrecruitment.com.au

Please note, only shortlisted candidates will be contacted