Senior Salesforce Developer (Service cloud)

Position Overview
We are seeking a Senior Salesforce Developer with deep expertise in Salesforce
Service Cloud to deliver enterprise-grade customer service and contact centre
solutions. The successful candidate will design, develop, and support scalable
Salesforce applications, integrations, and automation capabilities that improve customer
experience, agent productivity, and operational efficiency.
Working closely with Architects, Product Owners, and Business stakeholders, you will
play a key role in the delivery of CRM, omnichannel, and customer service
modernization initiatives.
Key Responsibilities
 Design, develop, and support Salesforce Service Cloud solutions.
 Build and enhance capabilities including Case Management, Service Console,
Omni-Channel Routing, Knowledge Management, and Workflow Automation.
 Develop custom solutions using Apex, Lightning Web Components (LWC),
Flows, and Platform Events.
 Design and implement integrations with enterprise applications and third-party
platforms using REST and SOAP APIs.
 Participate in solution design, code reviews, testing, deployment, and production
support activities.
 Troubleshoot and resolve complex technical issues while ensuring platform
stability and performance.
 Contribute to DevOps, CI/CD, release management, and development best
practices.
 Mentor junior developers and promote coding standards and reusable design
patterns.
Qualifications
Required
 7+ years of Salesforce development experience.
 5+ years working with Salesforce Service Cloud.
 Strong hands-on expertise in:
 Apex Development
 Lightning Web Components (LWC)
 Salesforce Flow
 API and Integration Development
 Salesforce Security and Data Models
 Experience with Agile delivery methodologies and DevOps practices.
 Strong analytical, troubleshooting, and communication skills.
Preferred
 Experience integrating Salesforce with contact centre and telephony platforms.
 Knowledge of Salesforce Voice, Omni-Channel, and digital engagement
capabilities.
 Experience with cloud platforms, event-driven architectures, and AI-enabled
customer service solutions.
 Salesforce certifications such as Platform Developer I/II, Service Cloud
Consultant, or Application Architect.
What Success Looks Like
 Delivery of secure, scalable, and high-performing Salesforce Service Cloud
solutions.
 Improved customer and agent experiences through automation and innovation.
 Reliable integrations across CRM, contact centre, and enterprise platforms.
 Adoption of development best practices, quality standards, and continuous
improvement initiatives.
Ideal Candidate: A hands-on senior developer who combines strong Salesforce
technical expertise with a passion for customer experience, solution quality, and
enterprise-scale digital transformation.