Senior Salesforce Support Engineer

Salary: $110 - $140ph (inc-Super) - weekly pay options

• 12 + 12 month contract - 37.5 hours pw
• QLD, WA, ACT, VIC, NSW or SA location
• Provide technical support & administration - Salesforce

Our client, an independent Federal Government agency responsible for implementing and administering the National Disability Insurance Scheme, require the services of a Senior Salesforce Support Engineer.

Duties of the Senior Salesforce Support Engineer

• Provide technical support, administration & configuration for enterprise Salesforce applications, including Service Cloud, Health Cloud & Digital Experience;
• Investigate, troubleshoot & resolve complex Level 2 incidents & service requests, including interrogation of system logs, analysis of platform behaviour & identification of root causes;
• Administer Salesforce users, licences & security controls, including roles, profiles, permission sets, public groups, sharing rules & user access.
• Configure, maintain & troubleshoot Salesforce functionality & declarative automation, including Flows, in accordance with business & technical requirements;
• Undertake data management activities, including data analysis, data loading, reporting & investigation of data‑related issues;
• Assess Salesforce releases, platform updates & changes to identify potential impacts, dependencies & functionality requirements across affected applications & business areas;
• Develop capability in & provide support for emerging Salesforce technologies & functionality, including Salesforce Industries OmniStudio (Vlocity).

Skills and Experience Required

• Demonstrated experience administering, configuring & supporting enterprise Salesforce solutions, including Service Cloud, Health Cloud &/or Digital Experience, within a complex ICT environment;
• Strong knowledge of Salesforce administration & security, including user & licence management, roles, profiles, permission sets, public groups, sharing rules & access controls;
• Demonstrated experience configuring & troubleshooting Salesforce declarative automation, including Flows, & analysing complex business processes & rules to determine appropriate platform solutions;
• Experience undertaking Salesforce data management & analysis, including data loading, reporting & data quality activities, together with assessing Salesforce releases & platform changes for potential impacts & dependencies;
• Experience with Salesforce Industries OmniStudio (Vlocity) or demonstrated experience supporting comparable Salesforce Industries capabilities (desired);
• Relevant Salesforce certifications, such as Salesforce Administrator, Platform App Builder or other certifications relevant to Salesforce platform support & administration (desired);
• Experience supporting Salesforce solutions within a large, complex Australian Government or similarly regulated enterprise environment (desired);
• Experience supporting integrated Salesforce environments, including APIs, external systems & enterprise integration patterns, with an understanding of upstream & downstream system dependencies (desired).

How to Apply

For a copy of the full job description, including the application instructions, please get in touch with Dan at Recruitment Hive by clicking the Quick Apply button. Alternatively you can reach Dan on (02) 6299 1006 to discuss further.

Please note that applications close on Thursday the 3rd of September 2026 at 11am.

Recruitment Hive welcome late applications to be considered for future opportunities.

Job ID: DE677982 | LH-07602

We Value Diversity
The Recruitment Hive is a proud Equal Opportunity Employer. We recognise the value of diverse perspectives and experience and are committed to an inclusive workplace where everyone feels valued and respected for who they are. We encourage people with disability, indigenous, veterans and people of all backgrounds and abilities to express their interest in this role.