Senior Security Analyst / CIAM SME
Posted Updated
Description
Job Title: Senior Security Analyst / CIAM SME (Transmit Security & Passkeys)
Job Summary
We are seeking an experienced Senior Security Analyst / CIAM Subject Matter Expert (SME) to support enterprise Identity and Access Management (IAM) initiatives with a focus on Customer Identity and Access Management (CIAM), Passkey Authentication, and Transmit Security. The ideal candidate will provide L1.5/L2 production support, troubleshoot authentication issues, support migration from Transmit BindID to Passkeys, and ensure secure, seamless authentication experiences using modern authentication standards such as FIDO2 and WebAuthn.
Key Responsibilities
- Provide L1.5/L2 production support for the migration from Transmit BindID to Passkey Authentication.
- Troubleshoot issues related to Passkey enrollment, authentication failures, device registration, and user access.
- Investigate and resolve WebAuthn, FIDO2, browser compatibility, and authentication protocol issues.
- Analyze device binding, credential synchronization, and cross-device authentication problems.
- Monitor production incidents, review application logs, API transactions, and perform root cause analysis (RCA).
- Collaborate with application development teams, platform administrators, security teams, and Transmit Security support teams.
- Support CIAM platform implementation, configuration, integration, and ongoing production support.
- Work with REST APIs to troubleshoot authentication workflows and API integrations.
- Ensure Identity and Access Management solutions comply with enterprise security policies and industry best practices.
- Assist in migration planning, deployment validation, testing, and production rollout activities.
- Create and maintain operational documentation, troubleshooting guides, and knowledge base articles.
- Participate in rotational on-call support and resolve critical production incidents within SLA.
- Communicate effectively with business users, customers, and technical stakeholders during issue resolution.
Required Skills
Identity & Access Management
- Customer Identity and Access Management (CIAM)
- Identity & Access Management (IAM)
- Authentication & Authorization
- Identity Federation
- User Lifecycle Management
Authentication Technologies
- Passkeys
- Multi-Factor Authentication (MFA)
- FIDO2
- WebAuthn
- Passwordless Authentication
- Device Registration
- Credential Synchronization
Transmit Security
- Transmit Security Platform
- Transmit BindID
- Authentication Migration
- Production Support
API & Integration
- REST APIs
- API Troubleshooting
- JSON
- OAuth 2.0
- OpenID Connect (OIDC)
Security & Monitoring
- Incident Management
- Production Support (L1.5/L2)
- Root Cause Analysis (RCA)
- Log Analysis
- Security Monitoring
- Browser Compatibility Analysis
Collaboration
- Customer Support
- Cross-functional Collaboration
- Technical Documentation
- Stakeholder Communication
Preferred Skills
- Experience with Microsoft Entra ID (Azure AD) or other enterprise IAM platforms.
- Knowledge of SSO, SAML, OAuth, and OpenID Connect (OIDC).
- Experience with CIAM products such as Okta, Ping Identity, ForgeRock, or Auth0.
- Familiarity with cloud platforms (AWS, Azure, or GCP).
- Understanding of cybersecurity best practices and identity governance.
Required Experience
- 8–10 years of IT experience.
- Strong experience in Identity & Access Management (IAM) and Customer Identity & Access Management (CIAM).
- Hands-on experience with Transmit Security, Passkeys, FIDO2, WebAuthn, and MFA.
- Experience providing L1.5/L2 production support for authentication and identity platforms.
- Strong knowledge of REST APIs, authentication protocols, and troubleshooting authentication workflows.
- Experience in customer-facing production support and incident management.