Senior Service Advisor | Established Main Dealer | 36K OTE

Pay & Benefits

• Salary: Up to £34,000 OTE per annum (Competitive Basic + Commission & Bonus Scheme)
• Hours: Monday to Friday, 8:00 AM – 5:30 PM | 1 in 3 Saturdays (8:00 AM – 1:00 PM)
• Perks: 33 days holiday (25 days annual leave + 8 bank holidays), company car scheme (role dependent), life assurance benefit including a wellbeing app & free confidential counselling, generous employee discounts on vehicles, servicing & parts for immediate family, recruitment referral scheme, gym discounts, and employee recognition initiatives
• Training & Development: Ongoing manufacturer-led product training and structured career progression pathways within our expanding dealer group
• Workload: Managing customer check-ins, booking vehicles into the technical workshop, liaising with technicians to track progress, handling customer calls, upselling required repairs, and delivering world-class aftersales support

About Us

We are a premier, family-owned multi-site main dealer group operating in the Portsmouth area. Known for our modern facilities, zero-corporate-pressure culture, and high staff retention, we pride ourselves on delivering top-tier service to our customers while providing a supportive, well-equipped work environment for our team.

Role Overview

Seeking an experienced Senior Service Advisor / Automotive Customer Specialist to join our busy franchised service department. In this customer-centric role, you will act as the key link between our customers and workshop technicians, managing vehicle progress, maintaining clear communication, and ensuring total customer satisfaction from drop-off to handover.

Requirements

• Proven experience as a Service Advisor, Senior Service Advisor, or Aftersales Advisor within a franchised main dealer or busy independent workshop environment.
• Exceptional customer service, communication, and professional telephone call-handling skills.
• Strong IT literacy, organized administration, and confidence in identifying and upselling recommended maintenance or repairs.
• Full UK driving licence.

Location & Commute

• Base: Portsmouth Area (Free secure on-site parking)
• Road Links: Strategic position directly served by the M27, A3(M), and A27, offering fast commutes across Hampshire and West Sussex.
• Public Transport: Excellent connections via local mainline train stations alongside regular regional bus services.
• Commutable From: Portsmouth, Fareham, Havant, Waterlooville, Gosport, and Chichester.

How to Apply

Ready to take the next step in your career with a supportive workshop and top-tier team? Click Apply Now!