Senior Service Architect

Salary: £43,000 - 83,000 per year

• Significant experience in Service Design Transition and Service Architecture within large, complex organisations
• Ability to mentor and lead others on the subject of service design and transition
• Excellent negotiation skills
• Previous experience converting customer business needs to solutions involving business Service Design and Portfolio Management
• Proven experience identifying improvements to service delivery and ensuring value is added to the services we provide to our customers
• Ability to influence stakeholders and engage with customers across various positions and levels
• ITIL V3/ITIL4 foundation
• ITIL V4 Managing Professional is desirable

• Work in both internal and customer-facing roles across our service portfolio to design the service wrapper for customer solutions and managed service propositions
• Work with customer-facing teams to design and deliver service integration, support, and management models to meet customer requirements and service or solution deliverables
• Lead and provide expert guidance on Service Management and Service Design & Transition across the Service Design team and wider business
• Collaborate with customer-facing teams to define service wrappers, support models, and service requirements for new customer solutions and service offerings
• Act as a Subject Matter Expert in bids and proposals, identifying customer and business requirements and ensuring appropriate support models and associated costs are defined
• Develop, maintain, and promote SD&T frameworks, policies, processes, templates, and documentation to support consistent and effective project and programme delivery
• Engage and influence stakeholders to ensure SD&T processes are understood, adopted, and aligned with organisational governance requirements
• Lead the transition of services into live operation, working closely with Service Desk, Technical Operations, and SD&T colleagues to ensure operational readiness and ongoing support capability

• Architect
• Support
• ITIL
• Security

More:

We are QinetiQ, creating tomorrow through cutting-edge defence technology and ground-breaking innovation to empower and protect lives. This Senior Service Architect role is based at any of our main UK sites, with 37 hours per week, a minimum average site attendance of three days per week, and customer travel required. We offer a salary of 70,000 - 80,000 depending on experience plus benefits including a matched contribution pension scheme with life assurance, generous holiday allowance with the option to purchase additional days, options for Health Cash Plan, Private Medical Insurance and Dental Insurance, an employee discount portal, volunteering opportunities, and a diverse and inclusive working environment where teams collaborate across backgrounds and disciplines.

last updated 36 week of 2026