Senior Service Delivery Manager – ITIL & DevOps Lead
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Summary
Senior Service Delivery Manager at Thales in Al Khobar, leading a team of 8+ engineers to ensure SLA-compliant IT service delivery across regional projects. Day-to-day involves driving ITIL practices, managing escalations, hands-on troubleshooting, and DevOps initiatives to improve service quality and profitability.
Thales Group in Saudi Arabia seeks a Service Delivery Manager (Team Manager) to lead a team of 8+ engineers, ensuring reliable service delivery and SLA compliance across regional projects.
You will drive ITIL practices, manage escalations, and collaborate with Product Owners and cross-functional teams. The role includes hands-on troubleshooting and DevOps initiatives to improve service quality and profitability.