freehire launches on Product Hunt on 26 August.

Follow →

bswift

Discussion

Senior Service Delivery Manager- Large Market

Summary

Senior Service Delivery Consultant at bswift configures and manages client benefits administration systems, ensuring smooth implementations and ongoing service excellence for HR teams and employees.

Want to be a bswifter?

At bswift we’ve been transforming benefits administration since 1996, making it simpler, smarter, and more human. Our state-of-the-art, cloud-based technology and services empower employees to understand, manage, and love their benefits. From downtown Chicago, and remotely across the country, we serve thousands of companies and millions of people nationwide, reducing administrative burdens and freeing HR teams to focus on creating thriving, people-first workplaces.

We’re looking for motivated and goal-driven individuals who share our passion for delivering excellence and creating solutions that make a difference. The reward is a fun, flexible and creative environment with ample opportunity for professional and personal growth. If you love the bswift values of pursue excellence, embrace accountability, deliver superior service, and be a great place to work, we want to hear from you!

ABOUT US

bswift is a leading benefits administration company that specializes in providing tailored solutions for our clients. Our mission is to simplify the complex world of employee benefits and deliver exceptional service to our clients. We are seeking an experienced, client-focused professional to join our organization as a Senior Service Delivery Consultant.

At bswift, our culture is grounded in our core values: Pursue Excellence, Embrace Accountability, Deliver Superior Service, and Be a Great Place to Work. These values guide how we serve our clients, collaborate as teams, and grow our careers.

WHAT YOU’LL DO

The Senior Service Delivery Consultant is a senior-level individual contributor responsible for delivering high-quality client implementations and ongoing service excellence. This role serves as a strategic and operational partner to clients, owns complex configuration and service delivery work, and drives continuous improvement across processes, systems, and client outcomes without direct people management responsibilities.

WHAT YOU WILL BE RESPONSIBLE FOR (Essential Functions)

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Client Partnership & Service Delivery

  • Demonstrate a high standard of accountability, service excellence, and professionalism in all client and internal interactions.
  • Develop and maintain strong strategic and operational relationships with assigned clients.
  • Serve as a primary point of contact for complex client needs, ensuring timely issue resolution and exceptional customer service.
  • Lead recurring client meetings to drive alignment, progress, and satisfaction.
  • Proactively consult clients on best practices and recommend system and process improvements throughout the year and during open enrollment.
  • Lead quarterly stewardship meetings and other recurring client engagements.

Implementation & Configuration Ownership

  • Partner with clients to gather, document, and obtain sign-off on Benefits Class Matrices, requirements documentation, rates, permissions, field options, site text, and implementation logs.
  • Configure the benefits administration system to support new implementations, annual benefit program changes, acquisitions, and enhancements.
  • Execute and oversee system testing to ensure accurate configuration and readiness for production.
  • Ensure execution of non-automated service delivery processes in alignment with contractual scope and client requirements.
  • Research, troubleshoot, and resolve complex system and process-related client inquiries.

Cross-Functional Collaboration & Continuous Improvement

  • Coordinate cross-functionally with Product Management, Development, Call Center, and internal service teams to meet client deliverables.
  • Partner with Product and Development teams to identify, recommend, and support system enhancements based on client needs and feedback.
  • Drive operational efficiency and quality through process improvement initiatives and adherence to standard operating procedures.
  • Contribute to sales, renewal, and strategic initiatives, including client presentations and growth opportunities.
  • Consult clients on additional bswift products and services to expand value and deepen partnerships.
  • Lead or support special projects as assigned.

Knowledge Sharing & Subject Matter Expertise

  • Act as a subject matter expert within the Client Services organization.
  • Provide informal guidance, peer support, and knowledge sharing to less experienced team members.
  • Contribute to documentation, training materials, and best practices to strengthen overall service delivery quality.

WHAT YOU NEED TO SUCCEED (Required Education and Experience)

  • Bachelor’s degree or an equivalent combination of education and experience.
  • 6+ years of experience in benefits administration and direct client service.
  • Proven experience working within a benefits administration platform, HRIS, or benefits/technology-enabled services environment.
  • 3+ years of project management experience supporting complex client initiatives.

Skills & Abilities

  • Strong technical aptitude with the ability to independently manage complex system configurations.
  • Advanced Microsoft Excel skills, including VLOOKUPs, Pivot Tables, and core formulas.
  • Excellent written and verbal communication skills, with the ability to engage technical and non-technical stakeholders.
  • Strong project management and stakeholder management skills, with the ability to influence without authority.
  • Strong analytical and strategic thinking skills with the ability to leverage data for decision-making.
  • Demonstrated ability to make sound decisions in a fast-paced, ambiguous environment.
  • High level of organization, accountability, accuracy, and attention to detail.
  • Strong commitment to client service, teamwork, and delivering measurable business outcomes.
  • Ability to manage multiple priorities and adapt in a dynamic environment.

OTHER DUTIES

  • Willingness to travel up to 10%, as needed.
  • Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

  • Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
  • Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
  • Remote first, Office friendly environment! No time to commute? No problem!
  • Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
  • Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
  • Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
  • Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the Job Description.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $90,000-$120,000 exclusive of fringe benefits or potential bonuses. This position is also eligible for an annual corporate bonus of 15%. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!

At bswift, our mission is clear: Become the preeminent benefits administrator through exceptional people, innovative technology, and delighted customers. And our values are at the heart of everything we do to accomplish that mission. We Pursue Excellence, Embrace Accountability, Deliver Superior Service, and strive to Be A Great Place To Work. We take pride in having an engaged, collaborative team that goes the extra mile to get the job done right.

bswift has been regularly named one of Chicago’s Best and Brightest Companies to Work For®, as well as one of the Nation’s Best and Brightest Companies to Work For® year after year. We offer a fun, flexible, and creative environment where you can grow both professionally and personally.

If you have what it takes to join our award-winning culture, we’d love to hear from you!

Show

What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter

  • LinkedIn Profile optional
  • What is your preferred name? optional
  • If hired, can you provide proof that you are legally able to work in the United States? choose one
  • Do you now, or will you in the future, require a visa or any type of immigration sponsorship for work authorization in the country you are working from (e.g., H-1B, OPT, F1, dependent visa)? (if hired, verification will be required consistent with federal law.)  choose one
  • Do you want to add a professional license or certification? If yes - please list the current licenses and/or certifications optional
  • Are you at least 18 years of age? choose one
  • Desired Compensation
  • Do you currently work for a bswift Channel Partner? choose one
  • Website optional
  • Notice to Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. choose one · optional
  • Notice to Maryland Applicants: UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT, OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100. choose one · optional
  • Are you a current employee of bswift or any affiliates or subsidiaries? (If you are a current contractor or consultant, paid by another employer, then you should answer NO.) choose one
  • For All Applicants: I certify that I have answered all questions on this employment application truthfully, correctly and completely in accordance with the instructions contained in this application. I further certify that the information provided by me on my accompanying resume, if any, and any other information supplied by me during the application process, is true, correct and complete to the best of my knowledge. I understand that if I failed to provide true, correct and complete information on this application in accordance with its instructions, or in my accompanying resume, this may be cause for the Company to refuse to hire me or, if discovered after I am hired, may be cause for the termination of my employment. I understand that, where permissible under applicable state and local law, I may be subject to a pre-employment drug test after receiving a conditional offer of employment, and I must receive a negative result before being permitted to commence work with the Company. I understand that I may be subject to drug and alcohol screenings, to the extent permitted by law, during the course of my employment pursuant to the Company’s drug and alcohol policy. A positive test result, the alteration or tampering with a test or its results, or my refusal to take the test may result in disciplinary action, up to and including termination of my employment. Smoking is prohibited in all indoor areas of bswift and within 50 feet of the entrance to any bswift facility. I understand and agree that this Application is not an offer of or a contract for employment. I understand that the Application will remain active for 90 Days. After that time, if I desire further consideration by the Company, I will renew my Application in writing or in person. If hired, I understand and agree that I may resign my employment at any time, for any reason and that my employment may be terminated at the will of the Company at any time, for any reason. I further understand and agree that if hired, my wages, hours, working conditions, job assignments, benefits or other compensation will be subject to change at the Company’s discretion. I also understand that any handouts, manuals, policies or procedures maintained by the Company are not contractual in nature and may be amended or abolished at the sole discretion of the Company at any time. To the above statement: Please acknowledge that your on-line consent is equivalent to a binding legal signature; fill in your name here.
  • Are you currently subject to any Restrictive Covenant agreements that may prohibit you from doing any of the assigned duties of the job in which you are applying? A “Restrictive Covenant” is an obligation owed by the employee to the employer to not do certain things during and post-employment and often include oAn obligation not to work for a competitor of the employer (a non-compete) oAn obligation not to divulge confidential information of the employer (NDA) oAn obligation not to solicit customers of the employer (customer non-solicit) oAn obligation not to solicit other employees of the employer to work somewhere else (employee non-solicit) oAn obligation not to disrupt the relationship of employer with its vendors or customers choose one
  • Do you have a minimum of 8+ years' experience directly managing clients in the benefits administration industry? choose one
  • Do you live in one of these states/cities? choose any
  • Please list your current/most recent employer
  • What is your Notice Period?

See also

Remote US jobs 53,291 jobs Senior-Level jobs 184,110 jobs Remote Worldwide jobs 12,605 jobs JavaScript jobs 23,875 jobs TypeScript jobs 36,202 jobs Python jobs 99,531 jobs React jobs 27,075 jobs Go jobs 4,232 jobs Backend jobs 16,157 jobs Frontend jobs 8,520 jobs