Senior Service Designer
Posted 4
views
Summary
Senior Service Designer at a UK financial services organisation in Leeds, designing and improving end-to-end customer services and journeys. The role translates CX strategy and customer insight into simple, inclusive, accessible experiences across digital, contact centre and branch channels.
Your new company An established UK Financial Services organisation undergoing significant customer, digital and service transformation. Your new role The Senior Service Designer will be responsible for designing and improving end-to-end customer services, translating CX strategy and customer insight into simple, inclusive and accessible experiences across digital, contact centre and branch channels. Design end-to-end customer services and journeys, translating the CX strategy into practical ser…